TechOps-DE-AMS-Full Stack-Manager

Career Family: DE TechOps

Role Type: Digital Engineering Full Stack Operations Lead

Role Rank: Manager

Service line - Position Title: TechOps - Manager Digital Engineering Full Stack Operations Lead

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

As a Manager in EY GDS Tech Ops practice you will lead the delivery solution transformation and optimization of digital engineering operations across client engagements. You will be responsible for managing service delivery driving innovation and ensuring alignment with EYs quality standards and client expectations. This role requires a strong leader with deep experience in digital operations engineering platforms full stack engineering ITSM and agile delivery models.

Your Key Responsibilities

• Lead end-to-end delivery of digital engineering operations engagements across multiple client engagements.
• Manage client relationships and ensure high levels of satisfaction and service quality.
• Manage support and maintenance of engineering applications (Java. MEAN or MERN stack applications) troubleshoot complex issues and optimize application performance using best practices problem management and tools.
• Drive operational excellence through ticket reduction automation AI DevOps practices and continuous improvement initiatives.
• Manage daily operations administration optimization automating operational tasks and reduces toil.
• Manage and improve ITSM processes such as incident management root cause analysis problem management change management and release management.
• Collaborate with cross-functional teams to align engineering services with business goals.
• Oversee service level agreements (SLAs) performance metrics and governance frameworks.
• Mentor and develop team members fostering a culture of innovation and accountability.
• Drive solution and support business development efforts including proposals presentations and client workshops.
• Ensure compliance with EYs risk management and security standards.

Skills and attributes for success

• Strong leadership and project management skills to drive end-to-end delivery of digital engineering operations across multiple client engagements.
• Technical expertise in managing and optimizing engineering applications (Java MEAN/MERN stack) with strong troubleshooting and problem-solving abilities.
• Proficiency in operational excellence practices including automation AI integration DevOps and continuous improvement to reduce tickets and operational.
• Solid knowledge of ITSM processes such as incident problem change and release management with the ability to enhance and govern these processes effectively.
• Ability to collaborate cross-functionally to align engineering services with business objectives and oversee SLAs performance metrics and governance.
• Strong mentoring and team development skills to foster innovation accountability and professional growth within the team.

To qualify for the role you must have

• Bachelors or Masters degree in computer science Engineering or related field.
• 12 years of experience in digital engineering IT operations or managed services with at least 5 years in leading delivery and solution.
• Expertise in any one or more of the full stack engineering skills such as Java Full stack Full stack or MEAN or MERN stack.

What we look for:

• Strong understanding of ITSM ITIL methodologies DevOps CI/CD pipelines and full stack architecture.
• Experience with engineering platforms such as GitHub GitLab Jira Jenkins and Kubernetes.
• Excellent communication leadership and stakeholder management skills.
• Relevant certifications such as ITIL Cloud certifications or DevOps certifications are a plus.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.