Technology Onboarding Specailist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Role Definition
Supports go-to-market initiatives and sales execution as a subject matter expert of assigned products and services.

Responsibilities
Providing product application expertise at point of sale or by delivering various types of product training including applied technology job efficiency and safety to customers company and dealers sales personnel.
Conduct product performance studies assess customer job sites efficiency collecting product and customer requirements in order to create input for product improvement process and new product introduction program.
Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Helps link organizational objectives to customer needs and expectations.
Meets regularly with customers to understand their wants needs and expectations.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Working Knowledge:
Obtains information about product and service linkages with other products and services elsewhere in organization.
Researches the target market and how the product and services are sold and delivered.
Explains current status delivery alternatives and announced updates to products and services.
Summarizes key features of major products or services in own unit.
Assesses own units product alternatives costs and pricing.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies obtains and organizes relevant data and ideas.
Participates in documenting data ideas players stakeholders and processes.
Recognizes clarifies and prioritizes concerns.
Assists in assessing risks benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
Describes qualities of effective and ineffective negotiations.
Explains the basic concepts of negotiating.
Accesses organizational policies and practices for negotiating.
Utilizes techniques for establishing rapport and building trust.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Working Knowledge:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge:
Provides effective technical solutions to routine functional challenges via sound technical competence effectively examining implications of events and issues.
Effectively performs the technical job aspects continuously building knowledge and keeping up-to-date on technical and procedural job components.
Applies technical operating and project standards based on achieving excellence in delivered products technologies and services.
Applies current procedures and technologies to help resolve technical issues in ones general area of technical competence.
Helps others solve technical or procedural problems or issues.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Working Knowledge:
Uses value selling techniques to successfully engage customers.
Researches the customers industry and organization before attempting sales calls.
Discusses issues and considerations regarding current value selling practices and recommends potential improvements.
Quantifies proposed costs benefits and value in customer terms.
Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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