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Technical Voice Process
Job Location:
Monthly Salary:
Posted:
5 September 2026 (6 hours ago)
Posted:
Application Deadline:
3 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JD:
Key Responsibilities:
Global Support: Handle calls for international clients (US/UK/AU).
Issue Resolution: Handle customer inquiries through voice calls in a professional manner.
Diagnose and troubleshoot basic technical issues related to hardware software internet connectivity and applications.
Provide step-by-step guidance to customers for issue resolution.
Escalate complex technical issues to the appropriate support teams.
Document customer interactions and resolutions accurately in the CRM system.
Meet quality standards productivity timelines and customer satisfaction metrics.
Requirements:
Communication: Excellent spoken English with a neutral accent.
Education: Graduate or PUC completed
Skills: Strong active listening and basic computer literacy.
Key Responsibilities:
Global Support: Handle calls for international clients (US/UK/AU).
Issue Resolution: Handle customer inquiries through voice calls in a professional manner.
Diagnose and troubleshoot basic technical issues related to hardware software internet connectivity and applications.
Provide step-by-step guidance to customers for issue resolution.
Escalate complex technical issues to the appropriate support teams.
Document customer interactions and resolutions accurately in the CRM system.
Meet quality standards productivity timelines and customer satisfaction metrics.
Requirements:
Communication: Excellent spoken English with a neutral accent.
Education: Graduate or PUC completed
Skills: Strong active listening and basic computer literacy.
Required Skills:
Voice Processing
