Technical Support Engineer- Qualispace
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Job Summary
We are seeking a proactive and detail-oriented Technical Support Specialist to join our team. This role involves providing top-notch technical support for our products and services including Web-Email Hosting Domain Name Registrations and more.
Handle customer technical queries through tickets email and phone.
Troubleshoot server hosting email DNS networking and connectivity issues.
Analyze basic logs error messages and system alerts.
Resolve issues within defined SLAs or escalate them appropriately.
Document troubleshooting steps and resolutions.
Coordinate with internal technical teams when required.
Continuously develop technical knowledge and troubleshooting skills.
BscIT Computer Science Engineer or equivalent
06 months of experience; freshers with relevant technical knowledge are welcome.
Basic knowledge of Linux/Windows and networking fundamentals.
Understanding DNS TCP/IP email protocols and web hosting.
Good analytical and problem-solving skills.
Good verbal and written communication.
Willingness to work in rotational shifts if required.
Strong willingness to learn and take ownership of customer issues.
Required Skills:
BscIT Computer Science Engineer or equivalent 06 months of experience; freshers with relevant technical knowledge are welcome. Basic knowledge of Linux/Windows and networking fundamentals. Understanding DNS TCP/IP email protocols and web hosting. Good analytical and problem-solving skills. Good verbal and written communication. Willingness to work in rotational shifts if required. Strong willingness to learn and take ownership of customer issues.
Required Education:
BscIT Computer Science Engineer or equivalent
