Technical Support Engineer

About The Job:

• Technical Support Engineer (Adobe Experience Manager Application)
• Support strategic customers using Adobe Experience Manager (AEM) and related digital experience platforms.
• Act as a technical expert responsible for troubleshooting issue resolution customer success and product support across enterprise environments.
• Work closely with Support Technical Account Managers (TAMs) Engineering and customer teams to deliver exceptional customer experiences.

Essential Job Functions:

• Serve as the first point of contact for customer concerns related to technical issues and product support.
• Advocate for customer requirements and coordinate with product and engineering teams.
• Provide timely responses updates and resolution for technical and product-related issues.
• Handle high-priority support tickets and drive issues through to resolution.
• Monitor customer environments and proactively identify potential issues.
• Troubleshoot complex customer problems and provide effective technical solutions.
• Work closely with cross-functional teams including Support TAMs and Engineering.
• Maintain detailed documentation of customer cases environments interactions and resolutions.
• Participate in regular customer account reviews and support planning activities.
• Build strong relationships with strategic customer teams across multiple regions.
• Understand customer business priorities and assess business impact when addressing issues.
• Support customer deployments across development testing and production environments.
• Assist customers with installation upgrades integration troubleshooting and performance optimization.
• Travel onsite when required to support critical issue resolution or customer experience improvement initiatives.
• Contribute to delivering exceptional customer experiences and customer success outcomes.

Qualifications:
Technical Skills

• Strong knowledge of Adobe Experience Manager (AEM) or enterprise web content management platforms.
• Hands-on experience with Java and Java EE (JEE) technologies.
• Strong JavaScript development and troubleshooting skills.
• Knowledge of application servers and web application architectures.
• Experience with database technologies and database troubleshooting.
• Understanding of LDAP server technology and authentication systems.
• Knowledge of HTML5 XHTML HTML CSS and XML.
• Experience supporting web development applications asset management software and content delivery platforms.
• Understanding of APIs and integration with third-party applications.
• Experience troubleshooting enterprise application performance issues.
• Knowledge of application performance tuning and optimization techniques.
• Experience in client/server environments.
• Strong troubleshooting skills related to installation upgrades configurations and integrations.
• Knowledge of multiple operating systems and enterprise software environments.

• Experience supporting enterprise customers in production environments.
• Strong incident management and ticket resolution capabilities.
• Ability to prioritize and manage multiple customer issues simultaneously.
• Strong customer-facing communication and relationship management skills.
• Ability to work across geographically distributed teams and cultures.
• Strong documentation and knowledge management practices.
• Education
  • Bachelors Degree or equivalent work experience.

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to customer success.
• Ability to collaborate effectively with technical and non-technical stakeholders.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to a team-oriented environment.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes and for additional job opportunities please visit Jobs In India VARITE .

Unlock Rewards: Refer Candidates and Earn.

If youre not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral Program where youll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

• 0-2 years INR 5000
• 2-6 years INR 7500
• 6 years INR 10000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA. VARITE is currently a primary and direct vendor to leading corporations in Networking Cloud Infrastructure Hardware & Software Digital Marketing & Media Solutions Clinical Diagnostics Utilities Gaming & Entertainment and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status.