Technical Support Engineer-Night Shift
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Troubleshoot and solve customer technical issues.
- Support inquiries via Zendesk and Dialpad.
- Resolve escalated technical problems.
- Install and update CORRIDOR software.
- Refresh Customer Test Environments.
- Use SQL queries for troubleshooting.
- Collaborate with peers and management.
- Provide clear guidance to clients.
- Maintain operational processes.
- Document bugs and gather information.
- Contribute to knowledgebase.
- Adhere to SLAs and timelines.
- Bachelors degree preferred but Associates degree with 2 years experience accepted.
- Proficient in SQL for data analysis and issue resolution.
- Knowledge of Windows Server administration and troubleshooting.
- Skilled in managing Microsoft IIS for web services.
- Comfortable teaching software use to others.
- Independent and productive in office or remote settings.
- Available for on-call support after hours and weekends.
Required Skills:
Technical Skills Must Have Expert administration of Oracle 19c in large mission-critical environments and hands-on management of Exadata clusters. High-availability and disaster-recovery design and operations (for example Oracle Data Guard or equivalent approaches). Deep experience with Oracle GoldenGate configuration monitoring conflict handling and performance tuning. Strong physical design skills: schema modeling partitioning strategies index and statistics management for transactional and analytical workloads. Proven performance tuning across the stack: Structured Query Language plan analysis session and wait diagnostics memory and storage configuration and workload-driven optimization. Backup and recovery expertise (including Oracle Recovery Manager) with documented and tested procedures. Installation patching and upgrade experience (including OPatch) plus database creation and environment provisioning at scale. Security and governance: role and privilege design encryption auditing and safe data refreshes for lower environments. Scripting and automation for administration and monitoring (for example shell or Python). Comfortable operating across multiple environments and teams with clear change control and documentation. Good to Have Exposure to Fivetran and HVR (High Volume Replication) for modern datamovement patterns. Experience with Amazon Web Services for networking storage monitoring and disaster-recovery options; familiarity with hybrid and migration patterns. Understanding of how database platforms support self-contained component architectures in software-as-a-service products and how search and analytics workloads influence data modeling and retention. Familiarity with enterprise observability tools and database-focused automation frameworks. Qualifications Bachelors or Masters degree in Computer Science Engineering or a related field or equivalent practical experience. 812 years as an Oracle database administrator with sustained responsibility for large high-availability production systems. Demonstrated success delivering upgrades patching and migrations with minimal downtime and clear rollback plans. Strong communication skills with proactive status and risk updates; ability to write clear runbooks and decision records. Ownership mindset calm under pressure and commitment to a no surprises culture.
Required Education:
Any Graduate
