Technical Program Manager

• Own program execution for AI-enabled Digital Asset review capabilities including agent performance monitoring issue triage quality improvement planning and readiness for launch and post-launch operations.
• Define and maintain success criteria key performance indicators (KPIs) operational metrics and telemetry needed to measure AI agent coverage accuracy review velocity quality risk reduction and customer experience.
• Partner with risk domain experts to translate emerging risk signals policy changes and review findings into clear business requirements evaluation criteria backlog items and prioritized improvement plans.
• Identify new AI and automation opportunities across the Digital Asset review lifecycle develop hypotheses evaluate feasibility and impact and create proof cases that demonstrate readiness for production deployment.
• Coordinate cross-functional work across engineering risk compliance operations vendor teams and business stakeholders to deliver improvements on schedule while managing dependencies risks tradeoffs and stakeholder communications.
• Drive data-informed prioritization by analyzing review outcomes agent performance trends false positives false negatives escalations feedback and operational bottlenecks to recommend improvements that increase coverage and quality.
• Support solution design and implementation planning for multiple AI-enabled features or functional areas ensuring requirements are clear measurable and aligned to privacy security Responsible AI and business expectations.
• Develop and manage experimentation testing validation and rollout plans for agent enhancements including acceptance criteria go/no-go recommendations change management documentation and operational handoff.
• Create clear documentation reporting and stakeholder-ready narratives that explain agent performance risks opportunities launch readiness and business impact to both technical and non-technical audiences.
• Contribute to program management best practices for compliance automation including repeatable mechanisms for intake prioritization quality review production readiness operational support and continuous improvement.

• Bachelors Degree in Computer Science Engineering Information Systems Business Program Management Compliance Risk Management or a related field AND 4 years of experience in technical program management product/program management compliance technology automation operations or related work; OR equivalent experience.
• Experience managing cross-functional technical programs including requirements definition prioritization execution planning dependency management risk management and stakeholder communications.
• Experience using data metrics KPIs dashboards or telemetry to evaluate program or product performance and drive measurable improvements.
• Experience working with AI automation workflow tooling compliance systems governance processes or technology-enabled operations.
• Ability to translate ambiguous inputs into clear business requirements success criteria experiments and implementation plans.
• Strong written and verbal communication skills with the ability to explain technical and compliance concepts clearly to technical and non-technical audiences.

• Experience with AI agents machine learning evaluation prompt or agent quality assessment model performance monitoring automated testing or production readiness for AI-enabled solutions.
• Experience supporting compliance functions governance or risk management.
• Experience developing proof-of-concept or proof-case work and converting validated opportunities into production-ready solutions.
• Experience with reporting and workflow tools such as Power BI Excel Power Automate Azure DevOps or similar systems used to manage backlogs metrics and operational performance.
• Demonstrated ability to influence stakeholders resolve ambiguity manage tradeoffs and drive alignment across engineering operations compliance and business teams.

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC