Technical Operations Center Engineer

Who We Are

2K is headquartered in Novato California and is a wholly owned label of Take-Two Interactive Software Inc. (NASDAQ: TTWO). Founded in 2005 2K Games is a global video game company publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2Ks portfolio of world-class games across multiple platforms include Visual Concepts Firaxis Hangar 13 CatDaddy Cloud Chamber 31st Union HB Studios and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in todays most popular gaming genres including sports shooters action role-playing strategy casual and family entertainment.

Our team of engineers marketers artists writers data scientists producers thinkers and doers are the professional publishing stewards of 2Ks portfolio currently includes several AAA sports and entertainment brands including global powerhouse NBA 2K renowned BioShock Borderlands Mafia Sid Meiers Civilization and XCOM brands; popular WWE 2K and WWE SuperCard franchises TopSpin 2K25 as well as the critically and commercially acclaimed PGA TOUR 2K

At 2K we pride ourselves on creating an inclusive work environment which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions even if they dont meet every requirement for the role. If youre interested in the job and think you have what it takes to work at 2K we encourage you to apply!

About the Team - Technical Operations Center

Our team is responsible for the infrastructure and operations of all production systems supporting consumers developers and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. Were looking for a collaborative and proactive engineer whos ready to make an impact from Austin and beyond.

What We Need

We are seeking a highly motivated Technical Operations Engineer to join our 24/7 Technical Operations Center team. This role is a vital part of our live service operations serving as a primary escalation point for the Junior TOC team and remaining critical for maintaining the high availability performance and reliability of our global game infrastructure.

The ideal candidate is a composed professional with deep technical expertise in incident problem and service request management. While you possess the interpersonal skills to lead during a crisis your focus will be on the technical architecture comprehensive documentation and advanced automation of our operational workflows. You must be a strong troubleshooter with a significant bias toward automation to ensure our studios and global community enjoy an uninterrupted experience.

What You Will Do

• Technical Escalation: Act as a key escalation point for both expected and unexpected events involving production applications systems and cloud infrastructure.
• Infrastructure Maintenance: Maintain our global infrastructure across both on-premise and public cloud platforms.
• Automation Leadership: Propose and implement complex automation strategies to improve overall efficiency and system performance.
• SRE Collaboration: Work closely with Site Reliability Engineering (SRE) teams to onboard and implement innovative technical solutions.
• Performance Standards: Ensure uptime and performance standards are met for a seamless gaming experience.
• Advanced Troubleshooting: Diagnose and resolve high-level technical issues involving production networks and system operations.
• Documentation & Audit: Ensure all operational activities and technical configurations are thoroughly documented and remain compliant with audits.
• Service Fulfillment: Oversee the resolution of technical service requests and user-submitted tickets ensuring a high level of customer service.

Who We Think Will Be A Great Fit

• Experienced: You have 3 years in large-scale production networks or systems operations with a strong grasp of reliability engineering principles.
• Collaborative Communicator: You are able to communicate complex concepts clearly in English whether with technical staff or senior management.
• Adaptable and Agile: You can support a globally distributed team quickly adapt to new tools and embrace changes in a dynamic environment.
• Continuous Learner: You are deeply interested in learning and implementing new technologies and architectural concepts.
• Customer Centric: You always put the needs of the customer first and think about problems and requests through the lens of the end user.

Technical Stack & Preferred Skills

• Public Cloud Providers: Expert-level knowledge of AWS. (GCP and Azure a plus)
• Operating Systems: Advanced administration of Linux and Windows in production environments.
• Virtualized Environments: Deep experience with VMware required. Other virtualization platforms (Proxmox KVM Hyper-V and WSL) are a plus
• Infrastructure as Code (IaC): Deep familiarity with Terraform Ansible Puppet and Pulumi.
• Networking: Expertise in protocols firewall permissions and advanced network triage.
• Passion for Full Stack: You are passionate about learning the full stack including pursuing formal training and certifications.

What we offer you:

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company.
• Work Hard Enjoy Life.Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes company parties our Office gaming spaces game release events monthly socials and team challenges.
• Benefits. Benefits include but are not limited to; Discretionary bonus Provident fund contributions 15 medical insurance top up options and access to Practo online Doctor consultation App Employee assistance program 3X CTC Life Assurance 3X CTC Personal accident insurance childcare services 20 days holiday statutory holidays
• Perks. Gym reimbursement up to INR1150 per month wellbeing program with the chance to earn up to $93 per annum charitable giving program access to learning platforms employee discount programs plus free games and events!

As an equal opportunity employer we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing only use accounts.

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