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Technical Manager
Job Location:
Monthly Salary:
Posted:
12 October 2026 (Yesterday)
Posted:
Application Deadline:
9 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Mandatory Skills: Finance. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Role Purpose
Dynamics 365 Solution Lead
Target seniority | Technical Manager |
Experience | 1015 years overall; strong recent Dynamics 365 Customer Service delivery experience |
Role type | Solution leadership functional architecture product ownership and delivery governance |
Key Responsibilities
- Lead discovery and design workshops covering current-state email handling target workflows personas queues ownership rules statuses SLAs escalations controls and reporting.
- Work on Dynamics 365 Customer Service solution blueprint including queue mailboxes Automatic Record Creation and Update Rules case lifecycle Unified Routing assignment methods business process flows and Power Automate orchestration.
- Help in defining how incoming messages are correlated to active or resolved cases including duplicate handling replies to closed cases reopening rules and parent-child case relationships.
- Design classification and prioritization rules using sender recipients subject keywords service type business calendar and other approved business criteria.
- Own functional requirements solution decisions traceability implementation and release scope.
- Define operational dashboards and KPI logic for volumes backlog aging first response resolution SLA performance transfers reopens automation exceptions and workload distribution.
- Review configuration and technical designs produced by the implementer challenge unnecessary customization and enforce a configuration-first approach.
- Provide clear executive updates and recommendations on platform fit scope decisions delivery progress and risks.
Mandatory Experience and Skills
- 1015 years of overall technology CRM workflow or service-management delivery experience.
- Demonstrated leadership of multiple end-to-end Microsoft Dynamics 365 implementations
- Strong functional solution architecture across case management queues mailbox integration Automatic Record Creation Unified Routing assignment SLAs entitlements knowledge and service analytics.
- Strong understanding of Microsoft Power Platform including Dataverse Power Automate environment strategy solution packaging and application lifecycle management.
Preferred Experience
- Shared-mailbox transformation email-to-case service operations or high-volume work-routing implementations.
- Integration with Exchange Online Outlook Microsoft Teams Power BI and Azure services.
- Dynamics 365 or Power Platform solution-architect certifications.
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
