Team Leader, Intake

Opportunity Overview:

We are seeking a Team leader Intake to join our Intake this role as Team leader of Intake you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team.

The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism personality and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities.

What youll do:

• Gain a deep understanding of Coheres product and our health plan partners
• Provide daily operational direction to the intake staff. This includes interviewing new hires training coaching mentoring quality auditing implementation and oversight of quality improvement plans identified based on trends and other process improvements
• Coordinates and provides day-to-day oversight of the intake staff
• Manage workload balancing needs of the intake team
• Assist in addressing case escalations and provider issues
• HR management to include performance evaluations 1:1s with the lead intake specialist and intake staff payroll
• Other duties as assigned

ISMS roles and responsibilities

• Good knowledge of Information practices.
• Assist the manager in all the information security activities implementation and maintenance process.
• Ensuring the team and imparted with Competence related to Information security
• Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager.

Required Qualifications:

Must-haves

• 5 to 7 years of experience in US Healthcare Payer Processes
• Experience in US healthcare operations medical billing claims or prior authorization.
• Experience in healthcare BPO/KPO payer/provider operations or contact center environments.
• Knowledge of HIPAA regulations and patient privacy practices.
• Bachelors degree or equivalent experience preferred.
• Strong attention to detail and ability to process healthcare information accurately.
• Ability to analyze information and identify missing or incorrect data.
• Comfortable working with multiple applications and healthcare systems.
• Strong computer skills including Microsoft Office and Google Workspace.
• Ability to work in a fast-paced target-driven environment.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaborate with remote teams.
• Willingness to learn US healthcare processes and terminology.
• Experience handling provider/customer calls.
• Experience with healthcare documentation review.
• Able to develop and train large groups and/or one on one
• Skilled in understanding others perspectives and challenges
• Able drive process improvement initiatives
• Be kind and patient while demonstrating subject matter expertise
• Excellent interpersonal skills oral and written communication skills
• Able to break down big challenges into organized plans
• Intellectually curious with a strong desire to understand and constantly improve your work and business processes
• Able to work cross functionally across remote teams
• Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows
• Previous Team leader/management experience in a contact center environment leading inbound/outbound contact center staff

Nice to have - Soft Skills Required

• Customer service orientation.
• Good analytical and documentation skills.
• Ability to manage multiple tasks with accuracy.
• Ability to handle sensitive healthcare information professionally.
• Adaptability and willingness to learn new processes.

Ability to commute/relocate:

• Hyderabad(Nacharam) Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Healths clinical intelligence platform and agentic AI-powered solutions connect health plans strategic goals and providers needs optimizing the speed cost and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuumincluding policy prior authorization payment accuracy and morethe company improves collaboration and reduces burden resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI we expanded our AI-native platform with a comprehensive Payment Integrity Suite that spans data mining clinical and coding validation authorization and claims reconciliation and end-to-end payment integrity services across pre- and post-pay workflows. By connecting clinical and payment insights our transparent AI-powered solutions help health plans proactively improve payment accuracy reduce waste and vendor dependency strengthen provider relationships and build smarter more efficient payment integrity programs.

Cohere Healths innovations continue to receive industry-wide recognition. Weve been recognized on TIMEs World Top HealthTech Companies 2025 list the 2025 Inc. 5000 list in the Gartner Hype Cycle for U.S. Healthcare Payers (2022-2025) and ranked as a Top 5 LinkedIn Startup for 2023 & 2024.

We cant wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us its personal.