Team Lead, Global Business Solutions

We are seeking a structured and proactive Team Leader Operations (Pan India) to support endtoend operational services for a Global Capability Center (GCC). The role oversees a multicity team of 45 members and is responsible for daytoday operations vendor coordination transportation and safety governance and employee experience services

This role also plays a key part in project execution and PMO governance including project planning tracking milestones maintaining dashboards driving process improvements and ensuring standardized operating practices across all India locations

Key Responsibilities

Team/ People Management:

• Lead guide and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
• Coach team members on SOP compliance SLA monitoring ticketing hygiene vendor coordination and RCA documentation.
• Plan team schedules ensure backups and maintain an escalation matrix for uninterrupted operations.
• Serve as the first escalation point for Pan India operational issues and drive timely resolution

Project Management & Continuous improvement:

• Drive small and consistent process improvements across locations to streamline operations
• Create and maintain project plans trackers and publish regular status updates (fortnightly/monthly).
• Promote standardized templates SOPs audit readiness and disciplined documentation practices.
• Conduct RCA for operational deviations and implement corrective/preventive actions
• Support key projects related to employee experience automation optimization and vendor rationalization
• Oversee SLA adherence safety protocols and operational hygiene across all transport activities
• Ensure strict compliance with womens safety guidelines for night-shift operations
• Analyze transport data highlight exceptions trends and implement cost-optimization measures

Transportation Employee Safety and Security:

Snacks & Employee Experience Services

• Govern snacks/refreshment services Pan India ensuring quality hygiene and timely availability
• Consolidate employee feedback and drive improvements in service experience
• Oversee key vendor partners (transport security snacks) and ensure smooth coordination and uniformity across cities
• Verify vendor onboarding documentation maintain KYC compliance and track agreement renewals
• Review invoices and supporting documents for accuracy and ensure timely processing
• Support procurement activities and onboarding for new vendors
• Ensure vendors maintain compliance conduct regular audits and meet quality standards

Vendor Management and Governance

Data & Reporting

• Collate and maintain data such that it is ready for PanIndia dashboards covering SLAs ticketing performance and cost metrics
• Validate data for accurate entity-level billing and financial alignment.
• Utilize TMS/OnePoint data for trend analysis service improvements and cost optimization

Requirements:

• Bachelors degree from an accredited institution
• 812 years in operations/administration/facilities including 35 years team leadership
• Strong stakeholder engagement and vendor management skills
• PMO capabilities: project planning trackers status reporting milestone governance
• Proficiency in MS Office; Power BI preferred
• Experience with ServiceNow or similar ticketing tools
• Strong analytical ability attention to detail and process discipline

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