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Team Lead (Collections & Recovery Expertise)

Wipro

Job Location:

Pune - India

Monthly Salary: Not provided by the employer

Posted: 18 August 2026 (21 days ago)

Application Deadline: 15 November 2026

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Position:Team Lead

Wipro Band:B1

Voice/ Non-Voice:Non voice 50% Voice 50%

Shift:24*7

Qualification:Graduate

Experience:3-6 years overall

Experience Breakup:4-6 years of overall experience with 1-2 yrs. mandatory experience as a people manager & in collections.

Essential Hiring Skills:

Leadership & Team Management. Collections & Recovery Expertise. Voice & Chat Operations Knowledge. Performance Management & Coaching. Data Analysis & Reporting. Customer Escalation Handling. Communication & Negotiation Skills. Problem Solving & Decision Making. Excel & MIS Proficiency Compliance & Process Governance. Stakeholder Management. Continuous Improvement Mindset

Good to have Hiring Skills:

Experience in upselling/cross-selling within collections/care or consumer

Trainable Skills:

1. Experience in Customer Service preferably in Collections Domain

2. Responsible for administrative aspects including reporting

3. Superior communication (oral written) presentation and interpersonal skills

4. Demonstrate ability to develop and implement process enhancements including technology and performance

5. Ability to plan prioritize organize and communicate with client

6. Proficiency in Call center applications Work-force management applications Quality tools and technologies and other related Call Centre software

7. Experience in goal-setting (defining and prioritizing specific driving objectives)

Job responsibilities :

1. Experienced in goal-setting (defining and prioritizing specific driving objectives)

2. Managing escalations

3. Management of daily activities of a team of voice and chat management agents

4. Ensures achievement of all system team and individual Customer Service goals and standards

5. Manages Key performance indicators

6. Maintain complete knowledge of all service tasks and programs as well as system and telecommunications capabilities

Languages:English (Read/Write/Speak)

Nationality:Indian

Job Location:Pune

Mandatory Skills: Customer Service.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Manager

Apply Now

About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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