Team Lead Carrier Collections

RESPONSIBILITY

Position involves following areas of responsibility

• Portfolio level tracking of outstanding
• Own account-level tracking of outstanding balances and receivables to ensure timely collections
• Achieve Timely Bill Submission collection PDD and assigned KPI targets through structured follow-ups and escalation management
• Build and maintain strong relationships with customers acting as a single point of contact for account-related concerns
• Perform customer account reconciliation and conduct regular interlocks with customers for closure of open items
• Capture customer issues on time ensure appropriate logging and drive timely reconciliation and resolution
• Take proactive actions to prevent aging disputes and credit risk exposure
• Coordinate closely with Sales Network and Finance teams to resolve billing service and operational issues
• Conduct customer visits (especially large / strategic accounts) to assess service levels receive feedback and strengthen partnerships
• Ensure compliance with internal policies collection processes and governance standards
• Cross function interaction both within Business & other functions like Network Finance for issue closure.

• Proficient in MS Office utilities
• Knowledge of telecom industry for automation initiatives
• Knowledge about documentation policy provisioning systems (EPOS Metasolv) activitation process
• Enterprise Product Knowledge VOICE and
• Proficiency in MS Office tools (Excel PowerPoint Outlook)
• Strong experience in customer account reconciliation and receivable management
• Customer-focused mindset with excellent relationship management skills
• Highly target-oriented with the ability to manage pressure and deadlines
• Exposure to managing Large enterprise customers
• Strong cross-functional coordination skills working closely with Sales Network and Finance teams

• Effective communication negotiation and problem-solving abilities

• Strong Relationship Management
• Able to work under high pressure without losing sight of targets
• Aggressive to drive results as per GOAL

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