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Team Lead – BPO ( Inbound Voice Process)
Job Location:
Monthly Salary:
Experience Required:
Posted:
9 June 2026 (30+ days ago)
Posted:
Application Deadline:
6 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Team Lead BPO ( Inbound Voice Process)
Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)
Location: Infopark Kakkanad Kochi
Minimum 5 years of experience in any BPO Inbound Voice with 2 years in Team handling (Mandatory)
Location: Infopark Kakkanad Kochi
Shift: Night Shift (MondayFriday)
Salary: Up to 8 LPA
Education: Bachelors Degree Mandatory
Responsibilities
- Monitor daily call performance quality and productivity of the team
- Ensure SLA KPI and client targets are consistently achieved
- Conduct regular coaching sessions call audits and performance reviews
- Handle customer escalations and critical cases effectively
- Monitor and control shrinkage and attrition levels
- Prepare daily and weekly team performance reports
- Maintain high customer satisfaction and service quality standards
Requirements
- Minimum 5 years of experience in any BPO Inbound Voice
- Minimum 2 years of proven experience managing a customer service team
- Inbound call or chat experience is mandatory
- Strong knowledge of shrinkage and attrition management
- Excellent leadership communication and problem-solving skills
Benefits
- Cab Service Provided Safe and convenient transportation for employees.
- Fixed Weekends Off Enjoy Saturday & Sunday off for better worklife balance.
- Positive Work Culture Supportive and employee-friendly workplace.
- Annual Salary Hike Performance-based salary increments every year.
- Performance Bonus Additional incentives based on company and individual performance.
- Job Security Stable and long-term career opportunity.
Required Skills:
Customer support voice process Inbound voice
Required Education:
Any Degree
