Team Lead B2B (Hybrid)

About us:

About the Role:

Were hiring a Team Lead for our 1Network team! As part of our B2B onboarding function youll lead a team of 3-4 Operations Associates responsible for onboarding professionals such as doctors architects interior designers teachers and this role youll own end-to-end delivery of B2B projects ensuring your team onboards the right professionals in line with client requirements and within timelines while also driving team performance process quality and client-facing accountability.

Key responsibilities:

• Leading mentoring and managing day-to-day performance of a team of 3-4 Operations Associates including task allocation coaching on outreach/screening technique and performance reviews

• Owning end-to-end delivery accountability for multiple concurrent B2B projects ensuring the teams onboarding activity translates into on-time on-scope project execution

• Planning team bandwidth and prioritization across projects based on client deadlines project complexity and respondent volume requirements

• Training and onboarding new team members on outreachmethodology screening criteria and client engagement standards

• Understanding project scope directly with internal stakeholders and clients then translating this into clear briefs and screening criteria for the team to execute against

• Acting as the primary escalation point for respondent dealer/distributor or client issues that the team cannot resolve independently driving these to closure with the right internal teams

• Reviewing and quality-checking the teams screener compliance call quality and respondent vetting before onboarding is finalized

• Reporting project status pipeline health and risk areas to internal leadership and whererequired directly to clients

• Identifying relevant industry stakeholders (dealers distributors retailers doctors channel partners B2B respondents) via LinkedIn Naukri industry databases and professional networks both personally and by guiding the teams targeting approach

• Conducting outbound B2B calls directly for high-priority sensitive or escalated respondent relationships alongside overseeing the teams outreach via email LinkedIn and calls

• Briefing respondents and stakeholders on projectobjectivesand expectations for complex or high-stakes engagements personally where needed

• Managing respondent relationship ownership across the pipeline onboarding call coordination invoicing and post-call follow-up with direct involvement on key accounts

• Building andmaintainingdaily weekly and monthly reports and dashboards covering team-wide outreach activity call status respondent pipelines and engagement metrics

• Tracking and driving improvement in team-level KPIs: outreach conversion onboarding volume call completion rates and stakeholder engagement

• Identifyingrecurring bottlenecks in outreach or screening processes and proposing/implementing process refinements or SOP updates

• Staying ahead of industry trends client requirements and service offerings across sectors and cascading this knowledge to the team

• Demonstrating flexibility in managing domestic and international B2B projects including planning team shift coverage across time zones and non-IST working hours

Key Skills

• 2-2.5 years of experience in B2B outreach operations or respondent/panel management with prior experience handling or mentoring a small team

• Demonstrated ability to lead coach and manage performance of a team of 3-4 people

• Customer-centric attitude with excellent communication and interpersonal skills both with respondents/stakeholders and clients

• Proven track record of building relationships quickly over phone email and messaging and coaching others to do the same

• Strong stakeholder management skills including comfortoperatingas an escalation point and communicating directly with clients when needed

• Data-driven approach comfortable building and reading dashboards/MIS to track team and project performance

• Sound problem-solving ability under pressure with a strong background in networking and relationship-building

• Fantastic communication and writing skills both verbal and written

• Graduate (any discipline)