Team Lead Admissions Support

JOBDESCRIPTION

JobTitle

Team Lead

Date

03.02.2025

Function

University Services

JDWrittenby

Manager Admissions

ReportingTo

Associate Manager

JDApprovedby

Business Head/ Senior Director

Brand

WorkLocation

Hyderabad

About GUSEducation India (GEI)

• GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in India we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems and its associated brands.

• As a frontrunner in building digital eminence for a fleet of academic brands GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

Nature of The Job

• The role of the Team Leader TListhe first level of organizational hierarchy. The role ofTLis to supporta fullyaccountable managementofthe Associate Managerdealing with an otherwise excessive burden of oversight and control.

• Theroleistoassistthe level above aiding those at that level to manage their accountabilities andthe other is to add value to and contribute to the efforts and training of those workingatthe lower level.

• The TL isthekey advisorto the manager the work planning horizon for this position ranges from a few days to three months.

JobPurpose

• The purpose of the job is to support theMangerin overseeing team operations and ensuring effective performance of frontline staff. Key responsibilities include assigning andmonitoringtasks conducting performance evaluations providingfeedbackand training andparticipatingin decision-makingregardingstaffing and workflows.

• The role also involves ensuring compliance with relevant regulations and standards enhancing professional skills and contributing to the organizations success by promoting collaboration communicating effectively with theManager and continually striving for team improvement andoptimalperformance.

Organizational Structure

Key Accountability

Actions

TEAM MANAGEMENT

• Assigning andmonitoringspecific tasks as directed by theManager

• Holding regular planning and reporting meetings.

• Auditing and evaluating the performance of frontline staff.

• Providing feedback to employees.

• Conducting induction training serving as theinitialstep in the grievance procedure.

• Tracking process metrics including productivity quality and turnaround time.

• Contributing to statistical reports prepared by theManager.

• Coordinating the Admission Officers work to ensure consistent performance.

DECISION ADVISORY

Assists theManagerin making critical decisions by providing recommendations on:

• Appointing new team members (with theManagerhaving final decision-making authority or veto power).

• Assigning specific tasks

• Conducting appraisals (with theManagerhaving final rating authority and potentially interviewing outliers to ensure consistency and reliability).

• Initiating transfers (with theManagermaking transfer decisions).

• Enhancing workflows.

REGULATION & COMPLAINCE

• Ensures adherence to relevant regulations and accreditation standards:by keeping abreast of institutional policies admission criteria and industry-leading practices.

ORGANISATIONSUCCESS & SUPPORT

• Contributes to the organizations success by:

• Working efficiently to complete assignments.

• Providing recommendations to the FLM on task prioritization andoptimalactions.

• Promptly informing the FLM about successes and any obstacles hindering task completion.

• Timely communication with the FLMregardingresults challenges or preferences concerning task execution.

• Showing readiness for task reassignment or transfer and accepting new assignments.

• Assistingteam members and fostering collaboration.

• Actively learning new skills and striving to improve team performance.

Desired Profile

MINIMUM QUALIFICATION

Bachelors degree in any discipline or equivalent

ESSENTIAL

SKILLS

• Proficiencyin MS Office suite.

• Familiarity with admission policies procedures and relevant technology tools including databases and student information systems or equivalent experience in other industries such as BPO Back Office Banking Back Office KYC Banking Disputes etc.

• Strong verbal and written communication skills for effective interaction with stakeholders

SUPERVISORY/MANAGERIALSKILLS

• Strong communicationskills

• Ability to motivate and inspire team members to achieve targets and goals.

• Cross-cultural understanding and global work drive

• Effective prioritization to meet tight deadlines.

• Proficiencyin Microsoft Office applications (Word Excel PowerPoint)

• Quick thinking and adaptability to deliverresults.

• Capability to address challenging issues in a diverse and dynamic workplace.

• Confidence and clarity in communication especially in handling disciplinary matters with transparency and honesty.

RELEVANT EXPERIENCE

• Minimumof8-11years of experience in back-office operations of ITES industry (preferably admission processes) with min. 2 years as a Team Lead/ Supervisory role.

• Hands-on attitude with ability to work in a multi-cultural environment.

• Experience of working in processes highly driven by quality in accuracy

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Enthusiasm for education and commitment toassistingprospective students in reaching their educational and career aspirations.

• Strong leadership skills and willingness to take responsibility for the teams actions.

• Leading by example and embodying the organizations core values to foster a positive company culture.

• Self-motivation to drive personal and team success.

• Strong critical thinking skills to effectively problem-solve and make informed decisions.

• Adaptability to navigate changing circumstances and embrace new challenges.

• Ability toidentifyand address potential challenges in the admissions process proactively to prevent delays

WORKPLACE ENVIRONMENT

• Work is primarily conducted in an office environment involving significant computer usage. Someeveningweekend and shift work may be part of the schedule.

Note: This job description is a general outline of the responsibilities and qualifications typically associated with the role of a Senior Admission Officer. Specific duties and requirements may vary depending on the educational institution and its unique needs.

Benefits

• At GUS Education India GEI wetruly believethat diverse culture backgrounds and experiences drive innovation.

• This role is a full-time position with a competitive salary and benefits package.

• The company offers comprehensive medical insurance to its employees whichincludeshospitalization accidental insurance term insurance and Gratuity which is over and above the compensation.

• To make the daily commute easiersafer and less stressfulthe companyprovides cab facilities to its employees to and from the workplace within30 kilometers radius.

• The companyacknowledges the importance of mental and physical well-being and the need for rest and Monday to Friday and a comprehensive leave package for employee well-being is offered which include 10 days of medical leave 6 days of casual leave 18 days of earned leave 1 day of Happiness Leave apart from 10 days of statutory leavetotalingto 45 days time off in a year.