Systems Integration & Automation Analyst

The Integration & Automation Analyst Deployment Solutions IT supports Deployment Solutions scalability through integration monitoring data validation automation enablement technical documentation reporting support AI readiness support and technical issue analysis. This role helps reduce manual effort improve system connectivity strengthen reporting and prepare Deployment Solutions IT for future automation and AI opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Integration and Data Support:

• Monitor and support Deployment Solutions-related application integrations interfaces extracts imports and recurring data flows as assigned.
• Troubleshoot integration issues validate data movement document exceptions and coordinate escalation when needed.
• Maintain integration inventory data flow diagrams support runbooks and technical process documentation.

Automation and Reporting:

• Identify manual processes that are candidates for automation reporting improvement workflow standardization or self-service enablement.
• Support automation configuration testing validation and documentation under direction of Deployment solutions IT leadership.
• Develop or maintain operational reports dashboards data extracts and metrics views as assigned.

AI and Knowledge Enablement:

• Support preparation of structured knowledge content FAQs playbooks and documentation for future AI support use cases.
• Assist with testing AI-enabled support scenarios knowledge ingestion readiness and response validation where applicable.
• Partner with Deployment Solutions IT Operations to ensure controlled and approved documentation is used for AI-enabled workflows.

Technical Support Maturity:

• Create and maintain technical procedures monitoring checklists troubleshooting guides and runbooks.
• Support root cause analysis for integration data reporting and automation issues.
• Recommend improvements to reduce manual intervention and improve ongoing support reliability.
• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• Bachelors degree in information technology computer science data analytics engineering business systems or related field; equivalent experience may be considered.
• 2 years of experience with systems analysis integrations data validation reporting automation or technical application support.
• 2 years of experience working with APIs file-based integrations data mapping interface monitoring and troubleshooting.
• 2 years of experience supporting Concur and related integrations business processes or connected systems.
• 2 years of experience with Microsoft Office Excel Teams SharePoint and reporting or data tools.
• 2 years of experience with ServiceNow workflow tools Power Platform SQL APIs or integration monitoring tools.
• Strong documentation analytical testing troubleshooting and problem-solving skills.
• Ability to interpret business requirements and translate them into technical solutions data flows reporting needs or automation opportunities.

PREFERRED QUALIFICATIONS

• Experience supporting life sciences commercialization services finance operations client onboarding or enterprise application support.
• Experience with Salesforce Veeva D365 Power BI and/or other enterprise business applications.
• Demonstrated experience leveraging MuleSoft APIs automation platforms and AI-enabled technologies to transform legacy integration models into modern intelligent workflows that reduce manual effort improve data accessibility and increase organizational agility.
• Experience creating data flow diagrams runbooks automation documentation monitoring checklists or dashboard requirements.
• Experience supporting data governance integration governance or enterprise architecture initiatives.
• Experience working with offshore teams managed services providers or distributed support organizations.

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others. 
Win Together I passionately connect with anyone anywhere anytime to achieve results.
Communication Matters I speak up to create transparent thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

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Remote Work :

Yes

Employment Type :

Full-time