System Integration Specialist

File Format Converter Tool:

• Collaborate with stakeholders to gather business requirements and recommend suitable solutions.
• Perform application setup configuration and readiness checks prior to deployment.
• Execute functional testing support implementation activities and provide comprehensive user support for issue resolution.

Direct Integration with Client Platforms:

• Conduct user consultations to understand integration requirements and facilitate system onboarding.
• Configure applications establish user access rights and manage entitlement settings.
• Support testing activities investigate system issues and ensure prompt resolution of user concerns.

E-Banking Platform Support:

• Deliver technical assistance for e-banking platform users including troubleshooting query handling and incident resolution.
• Ensure smooth platform usage by addressing operational and system-related issues in a timely manner.

Host-to-Host Integration Testing:

• Perform integration testing for Host-to-Host (H2H) SWIFT FileAct and API-based implementations.
• Validate connectivity transaction processing and system functionality to support successful deployments.

• Manage and optimize internal applications workflows and digital forms utilized by business functions.
• Support day-to-day operational activities by monitoring application performance resolving workflow issues and implementing configuration updates.
• Ensure systems operate efficiently and align with business requirements.

• Generate and extract data for weekly SLA reporting service metrics call tracking and system performance analysis.
• Prepare management information reports dashboards and trend analyses to support decision-making.
• Maintain data integrity and ensure accurate documentation of exceptions issues and corrective actions.

• Provide implementation support consultation testing assistance and troubleshooting for DIRECT and File Converter customers affected by system migrations including ISO 20022 initiatives.
• Review and validate message structures mapping configurations and overall system preparedness.
• Assist users throughout transition activities resolve migration-related issues and ensure uninterrupted business operations with minimal impact.