System Engineer L4
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Monthly Salary:
Posted:
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Job Summary
Do
ÃÂÃÂÃÂÃÂÃÂÃÂ Excellent communication skills
ÃÂÃÂÃÂÃÂÃÂÃÂ Ability to Empathize pacify and handle Irate Customers with Exceptional communication skills.
ÃÂÃÂÃÂÃÂÃÂÃÂ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
ÃÂÃÂÃÂÃÂÃÂÃÂ Troubleshooting Windows Outlook Teams Citrix. VDI VPN Security App etc. over Remote Support
ÃÂÃÂÃÂÃÂÃÂÃÂ Answer incoming calls and respond to customerÃÂÃÂÃÂÃÂÃÂÃÂs emails in timely manner.
ÃÂÃÂÃÂÃÂÃÂÃÂ Manage and resolve customer complaints.
ÃÂÃÂÃÂÃÂÃÂÃÂ Identify and escalate issues to supervisors as and when needed.
ÃÂÃÂÃÂÃÂÃÂÃÂ Provide product and service information to customers.
ÃÂÃÂÃÂÃÂÃÂÃÂ Research required information using available resources and Offer Solution to customers.
ÃÂÃÂÃÂÃÂÃÂÃÂ Research identify and resolve customer complaints using applicable software.
ÃÂÃÂÃÂÃÂÃÂÃÂ Route calls and tickets to appropriate resources and Domains who can best support he user
ÃÂÃÂÃÂÃÂÃÂÃÂ Document all call information according to standard operating procedures.
ÃÂÃÂÃÂÃÂÃÂÃÂ Recognize document and alert the management team of trends in customer calls.
ÃÂÃÂÃÂÃÂÃÂÃÂ Create SOPs for new Issues and resolution given.
ÃÂÃÂÃÂÃÂÃÂÃÂ Complete call logs and reports.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
