System Dev Engineer, WWRR Tech UTR

WW RR&S is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects) deliver Zero cost of returns for Amazon send Zero product waste to landfill and deliver on Amazons commitment to deliver on the Climate Pledge (Net Zero Carbon) the 4 Zeros. We have an eye to the future we create long-term value at Amazon by focusing not just on the bottom line but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns recommerce and sustainability.

Amazon WW RR&S is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development Operations and IT Support groups so you get to experience a breadth of impact with various groups.
The ideal candidate must be detail oriented have superior verbal and written communication skills strong organizational skills able to juggle multiple tasks at once able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done.

We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established experienced team we offer the scope and support needed for substantial career growth.

Amazon is earths most customer-centric company and through WW RR&S the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns ReCommerce & Sustainability team!


The Amazon WW RR&S is looking for a System Development Engineer who will join the team which supports all software application responsible for shipment item availability customer promises shipment optimization and other functions related to fulfillment services process.
Your problem resolving skill will benefit customers directly insuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (Perl Ruby C/C JAVA) performing SQL queries updating tracking and resolving technical challenges build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects updating/enhancing our current software automation of support processes and documentation of our systems.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development Operations and IT Support groups so you get to experience a breadth of impact with various groups.
The ideal candidate must be detail oriented have superior verbal and written communication skills strong organizational skills able to juggle multiple tasks at once able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done.

Key job responsibilities
Primary responsibilities of the System Development Engineer include troubleshooting diagnosing and fixing production software issues developing monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (Perl Ruby C/C JAVA) performing SQL queries updating tracking and resolving technical challenges build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects updating/enhancing our current software automation of support processes and documentation of our systems.

- Experience in automating deploying and supporting infrastructure
- Experience programming with at least one modern language such as Python Ruby Golang Java C C# Rust
- Experience with Linux/Unix

- Experience with CI/CD pipelines build processes

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