Support Specialist (Dynamics 365 Administration & Configuration)

End User Support 
o Provide technical and functional support for Dynamics 365 users including (but not 
limited to) forms views workflows dashboards Cases/Incidents Contacts Accounts 
Leads Users Teams Queues SLAs Business Rules Power Automate flows etc. 
o Partner with Product & Business to establish SME level understanding of business 
processes and documentation as it relates to end user CRM usage 
o Perform data maintenance activities (data projects loads corrections extracts etc.) 
o Diagnose and resolve data issues integration failures and automation errors 
o Partner with Product team to support their release communications 
o Act as a consultative partner to Product team and VOB/business users regarding best 
practices and platform usage 
o Support user licensing access role assignments and environment onboarding 
o Support production instance in addition to lower environments 
Platform Administration 
o Configure and maintain Dynamics 365 entities fields forms views dashboards flows 
and business rules 
o Perform low-code development work including:  
Power Automate flows 
Light customization and extensions 
Solution packaging and deployment 
o Build and maintain reports using FetchXML SSRS (SQL Server Reporting Services) or 
Power BI (as applicable) 
o Install configure and maintain thirdparty components and integrations 
o Support environment management and solution promotion across dev/test/prod 
Agile Delivery PI Planning & Deployment 
o Participate in PI planning backlog refinement and sprint planning sessions 
contributing estimates consultative inputs and delivery commitments 
o Estimate design and deliver assigned work items in coordination with product 
owners/leaders and delivery teams 
o Support business testing QA teams validation and release activities 
o Partner with distributed delivery teams to execute sprint commitments 
Platform Governance & Controls 
o Ensure the Dynamics 365 and Power Platform environments operate within 
established enterprise security and compliance standards. 
o Apply and enforce Power Platform governance controls including:  
Environment strategy 
DLP (Data Loss Prevention) policies 
Solution lifecycle management 
o Support SOX and internal audit requirements including:  
Change management evidence 
Access controls 
Segregation of duties 
o Partner with architects security and IAM teams on identity management best 
practices role design and access reviews 
o Contribute to process & platform documentation guardrails and standards

Qualifications :

Required 
o 3-5 years supporting a large Microsoft Dynamics 365 environment. 
o Strong troubleshooting data analysis and root cause skills 
o Hands-on experience with:  
Dynamics 365 configuration and administration 
Power Automate (Flows); exposure to Canvas Apps 
o Must be detail-oriented and have the ability to manage and prioritize multiple 
demands from a large user base.  
o Deep knowledge of Dynamics 365 ecosystem data structure all technical 
and functional areas along with strong data & BI skills. 
o Understanding of Agile delivery (sprints backlogs PI planning) 
o Superior communication skills both written and verbal 
o Superior verbal & written communication and interpersonal skills with the 
ability to work with all levels of the organization 
o Ability to manage multiple assignments simultaneously with a high level of 
autonomy and independence 
o Ability to perform effectively with flexibility and adaptability to handle shifting 
needs evolving priorities and urgent situations that arise. 
o Detail orientation with strong organizational skills. 
o Ability to learn and apply new concepts quickly. 
o Ability to meet tight deadlines. 
o Demonstrated critical thinking and diagnostic skills. 
The following experience is preferred but not required: 
o Microsoft Dynamics 365 & Power Platform certifications (Preferred) 
o Experience with large Dynamics 365 Customer Service implementations 
o Experience with governance compliance or SOX-controlled environments 
o Experience managing CRM technology projects including gathering and 
documenting business requirements designing and configuring forms 
developing workflows reports and dashboards and troubleshooting 
application bugs. 
o Ability to function tactically with business areas but is also comfortable with 
senior level presentations 
o Ability to help develop tech stack strategy while executing on deliverables 
What Success Looks Like 
End users receive timely highquality technical and data support 
Sprint commitments are delivered reliably and compliantly 
Power Platform solutions adhere to governance and audit standards 
The Dynamics 365 and Power Platform ecosystem is stable secure and 
continuously improving

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time