Support Specialist

Would you like the opportunity to work closely with high-performing teams in India

Do you thrive in an environment which values autonomy ownership and creativity

Jabra India is currently on a look out for an exceptional Support Specialist to join our Jabra Team. As part of the Product Support Team the Support Specialist will assure customer focused delivery of product and technical support for products via phone email and click to chat. Work in an environment of continuous improvement to capture and resolve tier 1 customer issues questions and suggestions. Empower Jabra customers to maximize the use of our products through education and awareness.

You will get your hand on the following exciting tasks:

To provide Tier 1 technical support and solutions to customers via phone calls emails and possibly live chat

To educate customers on website tools and resources

To document all customer contact information customer requests and support issues in ticketing system

To demonstrate empathy patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation

To work as a team to deliver exceptional Customer Experiences in each support interaction

To develop strong relationships with customers and create Jabra brand awareness

To determine the effectiveness of an approach and make appropriate adjustments to achieve maximum results

To make independent customer-focused decisions over time while on a call for an efficient Customer Experience

To test and evaluate new products and software prior to release

To be open to changes and new approaches required by the company

The following are the minimum requirements:

Education requirements:

Bachelors in information technology or relevant diploma

Professional requirements/experience:

4 years Experience as a Customer Support Specialist or similar role ideally in the telecom high-tech or consumer electronics industries

Experience supporting B2C customers within a high contact support center

Experience with different brand cellphones apps and Bluetooth technology

Experienced and effective in conflict resolution and relationship management

Proficiency with Microsoft Office applications

Experience with CRM systems

Excellent communication skills both verbal and written in English and Hindi

Personal characteristics:

Excellent Communication Skills

Strong customer focus and ability to deliver phenomenal Jabra customer experiences

Ability to work with diverse customer types

Proven ability to communicate complex technical problems in a human tone and customer friendly language

Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers

Desire to continually learn adapt and work in a fun fast-paced environment

Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the big/ longer term picture.

Sense of humor and ability to have fun!

Please Join Us to Bring People Closer!

#LI- Jabra