Support Ops Specialist, Support Operations (Level 3)

Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazons (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazons world class capability in Ordering Fulfillment Transportation and Customer Service. By leveraging our current scale and supply chain FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos Founder of in his annual letter to shareholders FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries

Key job responsibilities
Responsibilities include:
Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only no phones).
Achieving weekly productivity and quality targets.

A day in the life
Consistently improving Seller experience

About the team
Mission - To mitigate business risk while driving an excellent customer experience
BASIC QUALIFICATIONS
-Graduation complete (Full time Any stream)
- 1 years of customer service experience
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in payments or e-commerce
PREFERRED QUALIFICATIONS
- Graduate and should be willing to work from office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

- 1 years of customer service experience
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in payments or e-commerce
- Complete graduation

- High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.