Support Engineer , Retail Business Services

Join our Retail Business Services team and help shape the shopping experience for millions of Amazon customers worldwide. Youll work on solving complex high-impact problems across catalog management supply chain optimization and retail operationsusing your technical expertise to build scalable solutions that drive real business results.

Key job responsibilities
- Evaluate emerging technologies and cloud infrastructure solutions to enhance our operational capabilities and system performance
- Lead incident management activities including on-call responsibilities and conduct thorough root cause analysis to prevent future issues
- Develop and implement automation solutions that improve stability reliability and scalability across our systems
- Collaborate with peers across teams to identify opportunities for solving problems that enhance customer experience
- Contribute to operational excellence initiatives by designing robust processes and systems that support our retail operations at scale

A day in the life
As a Support Engineer on our team youll divide your time between multiple impactful areas. You might start your morning reviewing incident reports and collaborating with operations teams to identify root causes of system issues. Later you could be designing automation solutions that leverage machine learning to streamline catalog enrichment or supply chain defect resolution. Youll participate in on-call rotations working through complex technical challenges alongside your teammates. Throughout the day youll engage with different parts of the organizationfrom retail operations to engineering teamsto understand their needs and translate them into technical solutions. Your work directly influences how customers discover and purchase products on Amazon.

About the team
Were a collaborative group of engineers operations specialists and technical leaders united by a shared mission: ensuring Amazons catalog is complete accurate and comprehensive so customers have a seamless shopping experience. Our team values deep expertise and continuous learning. Whether you prefer mastering a specific domain coordinating across multiple initiatives during critical moments or focusing on methodical process improvement theres a place for you here. We celebrate knowledge sharing through mentorship code reviews and technical conversations with senior engineers. Were committed to supporting your growth while maintaining a healthy work-life balancewe believe the right flow between your professional and personal life is essential to long-term success and happiness.

- 4 years of software development or 4 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience with data infrastructures: relational analytic DBMS Elastic-Search and Big Data EMR/EC2/Glue/Lambda
- Bachelors degree or equivalent

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience operating highly available distributed systems of data extraction ingestion and processing of large data sets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.