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Support Analyst

Indus Systems & Services

Job Location:

Mumbai Suburban - India

Monthly Salary: L 3 - 3

Experience Required: 2-5years

Posted: 22 October 2026 (12 hours ago)

Application Deadline: 19 January 2027

Vacancies: 1 Vacancy

Job Summary

24 x 7 rotational shift. Weekly off as per roaster plan.

Key Responsibilities

Technical Troubleshooting: Diagnose and resolve hardware software and networking issues for local and remote end-users via phone email chat or in-person walk-ups.

Deployment & Setup: Install configure and upgrade operating systems (Windows macOS Linux) and standard office automation software (e.g. Microsoft 365 Google Workspace). Assemble and deploy workstations laptops printers and peripherals.

Ticket Management: Log monitor track and close all support requests using our internal IT service ticketing system (e.g. ServiceNow / Jira / Freshservice). Escalate complex system failures to the appropriate tier-3 infrastructure or engineering teams when necessary.

Identity & Access Management: Manage user accounts password resets and network resource permissions utilizing Active Directory Azure AD or similar directory services.

Network & Connectivity Support: Troubleshoot core connectivity issues including Local Area Networks (LAN) Wi-Fi setups VPN configurations and remote access systems.

Security & Compliance: Ensure endpoint security by implementing patch updates maintaining antivirus scans and monitoring data encryption protocols.

Asset & Inventory Tracking: Maintain accurate technical documentation and log corporate hardware/software licenses to track equipment lifecycles.

User Orientation: Provide basic onboarding and technical guidance to employees regarding software applications and security best practices.

Required Skills & Qualifications

Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent hands-on experience).

Experience: 13 years of proven experience working as a desktop support engineer IT helpdesk technician or technical support specialist.

Operating Systems: Advanced familiarity with Windows 10/11 macOS and system diagnostics.

Networking Protocol: Solid grasp of TCP/IP DNS DHCP and secure remote desktop utilities.

Hardware Proficiency: Deep understanding of internal computer components (RAM storage upgrades chipsets) and mobile device synchronization.

Soft Skills: Outstanding customer service demeanor strong active listening habits and clear verbal and written communication skills.

Required Skills:

Designation : Resident Engineer - Support Analyst Department : Professional Services Location : Client office Andheri East Working Days & Timings : 24x7 shifts (rotational shift & weekly off schedule will be shared as applicable) Job Responsibilities : Technical Troubleshooting: Diagnose and resolve hardware software and networking issues for local and remote end-users via phone email chat or in-person walk-ups. Deployment & Setup: Install configure and upgrade operating systems (Windows macOS Linux) and standard office automation software (e.g. Microsoft 365 Google Workspace). Assemble and deploy workstations laptops printers and peripherals. Ticket Management: Log monitor track and close all support requests using our internal IT service ticketing system (e.g. ServiceNow / Jira / Freshservice). Escalate complex system failures to the appropriate tier-3 infrastructure or engineering teams when necessary. Identity & Access Management: Manage user accounts password resets and network resource permissions utilizing Active Directory Azure AD or similar directory services. Network & Connectivity Support: Troubleshoot core connectivity issues including Local Area Networks (LAN) Wi-Fi setups VPN configurations and remote access systems. Security & Compliance: Ensure endpoint security by implementing patch updates maintaining antivirus scans and monitoring data encryption protocols. Asset & Inventory Tracking: Maintain accurate technical documentation and log corporate hardware/software licenses to track equipment lifecycles. User Orientation: Provide basic onboarding and technical guidance to employees regarding software applications and security best practices. Required Skills & Qualifications Education: Bachelors degree in Computer Science Information Technology or a related field (or equivalent hands-on experience). Experience: 2-5 years of proven experience working as a desktop support engineer IT helpdesk technician or technical support specialist. Operating Systems: Advanced familiarity with Windows 10/11 macOS and system diagnostics. Networking Protocol: Solid grasp of TCP/IP DNS DHCP and secure remote desktop utilities. Hardware Proficiency: Deep understanding of internal computer components (RAM storage upgrades chipsets) and mobile device synchronization. Soft Skills: Outstanding customer service demeanor strong active listening habits and clear verbal and written communication skills.

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