Student Support Executive

Position Title:- Student Support Executive

Job Purpose

To address student queries and provide timely support for technical academic and operational concerns related to online and offline courses.

Key Responsibilities

• Handle student queries through Support and Online Support email IDs phone calls WhatsApp Telegram and in-person interactions.
• Resolve issues related to course access login credentials batch/mode shifts batch/course/session transfers refunds contact detail updates and center changes.
• Coordinate with internal teams and centers to resolve student concerns and obtain necessary management approvals.
• Maintain student request records and approval documents in soft and hard copies.
• Send login credentials and group links to newly enrolled students daily.
• Assist students visiting the center and issue permission cards as per the prescribed process.
• Complete priority tasks assigned by the Reporting Manager and higher authorities.

Required Skills

• Good communication and student-handling skills.
• Basic technical knowledge and proficiency in MS Excel and email handling.
• Strong coordination follow-up and record-maintenance skills.
• Ability to manage multiple tasks efficiently.

Education & Experience

• Graduate with having 4yrs of relevant experience in education or Edtech sector.