Student Care Associate

We are looking for a proactive and student-focused Student Care Executive to join our team. The candidate will be responsible for assisting students with their queries providing timely support coordinating with internal teams and ensuring a smooth and positive student experience throughout their learning journey.

• Handle student queries through calls emails WhatsApp and other communication channels in a professional and timely manner.

• Provide accurate information and assistance related to courses classes schedules study materials tests and other student services.

• Resolve student concerns and complaints while ensuring a high level of student satisfaction.

• Coordinate with academic operations technical and other internal teams to resolve student-related issues.

• Maintain accurate records of student interactions requests feedback and resolutions.

• Follow up with students to ensure their concerns have been resolved effectively.

• Collect and analyze student feedback and share recurring concerns with the concerned teams.

• Assist students with onboarding course-related processes and other administrative requirements.

• Identify critical or recurring student issues and escalate them to the appropriate authority when required.

• Support student engagement and retention initiatives.

• Maintain professional communication and ensure adherence to company policies and service standards.

• Graduate in any discipline; postgraduate qualification will be an added advantage.

• 13 years of experience in Student Support Student Counselling Customer Support Client Servicing or a similar role.

• Excellent verbal and written communication skills in Hindi and English.

• Strong interpersonal and problem-solving abilities.

• Patient empathetic and student-oriented approach.

• Good coordination and follow-up skills.

• Comfortable handling multiple queries and tasks simultaneously.

• Basic knowledge of MS Office/Google Workspace and CRM or ticketing systems.

• Ability to work in a fast-paced education/EdTech environment.

• Prior experience in an EdTech education coaching institute or student support environment will be preferred.

• Candidates with strong communication and customer-handling skills are encouraged to apply.

• A positive attitude with a strong focus on student experience and issue resolution.

Student Handling Communication Problem Solving Empathy Coordination Follow-up Customer Service Conflict Resolution Time Management Teamwork

Required Skills:

Communication Conflict Resolution Student Advising