Store Manager

Company: Ethera Diamonds
Location: Jubilee Hills Hyderabad
Position: Store Manager
Employment Type: Full-Time

Ethera Diamonds is a premium diamond jewelry brand focused on contemporary designs exceptional craftsmanship and a superior in-store customer experience. Our stores represent elegance trust and personalized service.

We are looking for an experienced store manager to manage the overall performance operations sales and profitability of our store in Jubilee Hills Hyderabad.

The ideal candidate should have strong experience in jewelry or luxury retail with expertise in sales leadership customer relationship management inventory control and team management.

• Drive store sales and achieve monthly and annual revenue targets.

• Improve conversion rates average ticket size and repeat customer business.

• Handle high-value customers and support premium jewellery sales.

• Plan and execute festive promotions campaigns and in-store activities.

• Deliver a premium and personalized buying experience.

• Build strong relationships with repeat and referral customers.

• Handle customer queries complaints and post-sales service professionally.

• Maintain high standards of brand presentation and customer service.

• Manage daily store operations including opening/closing billing cash handling and security.

• Ensure compliance with company policies SOPs and audit requirements.

• Maintain visual merchandising standards.

• Coordinate with the Head Office for stock movement replenishment and new product launches.

• Manage diamond and jewelry inventory with complete accuracy.

• Conduct regular stock audits and prevent inventory discrepancies.

• Maintain proper documentation for inward/outward stock and certifications.

• Ensure strict adherence to inventory control and loss-prevention procedures.

• Lead train and motivate the store sales team.

• Monitor attendance discipline grooming and productivity.

• Conduct regular product and sales training.

• Support hiring onboarding and performance evaluation of team members.

• Prepare daily weekly and monthly sales and operational reports.

• Track KPIs such as footfall conversion ratio average bill value and inventory turnover.

• Provide management with market feedback customer insights and competitor updates.

• Graduate in any discipline; MBA/Retail Management preferred.

• Minimum 2 years of experience as a Store Manager or Assistant Store Manager.

• Strong knowledge of diamonds gold jewelry certifications and retail compliance.

• Excellent communication negotiation and interpersonal skills.

• Proficiency in POS systems billing software and basic MIS reporting.

• Sales leadership & customer handling

• Jewellery product knowledge

• Inventory management & loss prevention

• Team management & training

• Customer relationship management

• Attention to detail & operational discipline

• High integrity and trustworthiness

• Competitive salary package

• Performance-linked incentives

• Opportunity to work with a growing premium jewelry brand

• Career growth opportunities in retail leadership

Required Skills:

Sales leadership Customer handling Jewellery product knowledge Inventory management Loss prevention Team management Training Customer relationship management Attention to detail Operational discipline High integrity Trustworthiness Communication Negotiation Interpersonal skills Proficiency in POS systems Billing software MIS reporting