Store Manager

Job Description:

• Sales & Targets:

• Achieve monthly and annual sales targets through effective customer engagement

• upselling and team performance management.

• Store Operations:

• Ensure smooth day-to-day store operations opening & closing procedures billing

• accuracy and adherence to company SOPs.

• Customer Experience:

• Deliver premium customer service standards and handle customer concerns

• escalations and after-sales support professionally.

• Team Management:

• Lead motivate and supervise sales associates and support staff to ensure productivity

• and teamwork.

• Performance Monitoring:

• Track store KPIs such as sales conversion ATV ASP footfall and customer

• satisfaction to improve overall performance.

• Visual Merchandising:

• Maintain jewellery displays showroom presentation and visual merchandising

• standards as per brand guidelines.

• Inventory Control:

• Monitor stock movement conduct stock audits minimize shrinkage and ensure

• accurate inventory management of jewellery products.

• CRM & Client Relationship:

• Build strong customer relationships maintain customer databases and encourage

• repeat business and loyalty programs.

• Training & Development:

• Conduct product knowledge sessions grooming standards training and sales skill

• development for staff.

• Audit & Compliance:

• Ensure compliance with security procedures cash handling policies audit standards

• and company regulations.

• Coordination & Reporting:

• Coordinate with regional managers merchandising teams and head office for smooth

• operational flow and reporting.