State Credit Manager Retail Secured Jodhpur

Business

Unit

Aditya Birla Capital Ltd.

Location

Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job (30 characters max)

State Credit Manager - Secured

Reports to: Poornata Position Title

Circle Credit Manager - Secured

Function

Credit

Reports to: Function

Credit

Department

Credit

Reports to: Department

Credit

Designation of the Employee

State Credit Manager - Secured

Designation of the Manager

Circle Credit Manager - Secured

Date of writing/updation of JD

Sept 2025

State Credit Manager Secured - To lead and manage the credit underwriting operations for the Secured Urban Loan vertical (STSL & MLAP) across the state by establishing and guiding a team of Credit Managers and Area Credit Managers. The role is responsible for ensuring sound credit decisions through thorough assessment of borrower profiles adherence to credit policies and effective risk mitigation. The State Credit Manager plays a pivotal role in maintaining portfolio quality ensuring audit and regulatory compliance and collaborating with collections and legal teams to address delinquencies. Additionally the role focuses on building strong stakeholder relationships and driving team performance through continuous mentoring and process efficiency.

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.

Business Workforce Number
(Max 254 Characters)

516

Direct Reportees

10 - 15

Geography

Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter

Organization Context:

Aditya Birla Capital Limited. ABCL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Mar25 ABCL has a pan-India presence with 450 branches and a lending book of Rs. 1.2 Lack Crores.

ABCL offers end-to-end lending solutions to a diverse set of customers - Retail HNI MSMEs and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans Unsecured Personal Loans Unsecured Business Loans Health & Education Loans Digital B2B2C and B2B2B Small Ticket Loans Small Business Secured Loans Loans Against Property (LAP) Lease Rental Discounting (LRD) Construction Finance (to Real Estate Developers) SME Loans Capital Markets Loans (Loan Against Shares) Supply Chain Finance Mid and Large Corporate Loans and Infrastructure Finance loans. ABCL also has a Wealth Management division.

ABCL is rated AAA by India Ratings ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver) and 2015 (Bronze) and multiple other Awards on forums like CII.

Business Context:

The Credit Function at ABFL plays a pivotal role in enabling responsible retail lending across a vast and diverse geographical footprint. With over 420 branches covering 12500 pincodes the team supports exponential customer growth driven by both direct channels and lending service partnerships. This expansion demands robust credit evaluation and risk management meet the scale and speed of operations the department has embraced advanced technology including new APIs STPs Go-No-Go frameworks and BREs under the Lentra Revamp Project enabling faster turnaround and data-driven decisions. Analytics and data science are deeply embedded in underwriting leveraging predictive models based on personal financial demographic and bureau data.

The Credit team also supports digital sourcing especially in Supply Chain Finance and is aligned with ABFLs strategy to penetrate Tier 3 to Tier 5 cities ensuring financial inclusion. With new growth areas like Education Loans and Two-Wheeler Financing the function is central to ABFLs mission of expanding its retail loan bouquet across Indias urban and emerging markets.

As part of a top-tier NBFC with AAA credit ratings and 1.30 lakh crore AUM the Credit Function must navigate regulatory changes manage credit costs and maintain portfolio quality while supporting the companys role in Indias journey toward a USD 5 trillion economy. The role demands collaboration across Sales Risk and Operations to ensure efficient credit delivery and sound portfolio management

Job Context

The Credit function for Secured Loans in an NBFC setup plays a critical role in enabling access to medium and long-term financing for small businesses and individuals through products like Small Ticket Secured Lending (STSL) and Micro LAP (MLAP). These loans are backed by collateral and require thorough credit evaluation to ensure portfolio hygiene and risk control. The function is responsible for assessing creditworthiness using both quantitative and qualitative parameters such as business size earnings liquidity and management quality.

In a rapidly evolving financial landscape the credit team must institutionalize robust approval processes engage effectively with sales teams for complete documentation and ensure seamless adoption of credit frameworks. Technology integration is key to improving turnaround times (TAT) enabling predictive risk assessment and building a high-quality portfolio. The function also monitors key performance indicators and collaborates with stakeholders to ensure timely regularization of margin shortfalls and safety of financed amounts. Continuous process improvement initiatives are essential to enhance Return on Assets (ROA) manage costs and maintain compliance with regulatory standards and fraud risk controls.

Key Challenges:

1. Technical - The market is highly competitive with the availability of solutions that provide data at a click of a second. We need to continuously explore bring technology up to the curve as the manual leg in underwriting on the technology front is quite exhaustive.
2. Talent Retention - Retaining key talent within the team can be difficult especially if employees are seeking more. Compensation Packages from Rival companies
3. Portfolio management in dynamic environment - Portfolio management in continuously changing external environment and competition strategy can be very difficult to manage
4. FTR logins

• To ensure availability of data and information for exhaustive credit appraisals as each of the proposals has their respective structuring complexities as per the customer product & regulatory requirements
• Ensuring faster TATs for approval process
• To ensure that credit and customer risk are mitigated while pending documentation is monitored and regularized
• Proactive monitoring and identification of risks in a dynamic and fast paced business context and regularization of margin shortfalls.

Credit Underwriting Management

• Undertake analysis of the credit proposal based on pre- determined criteria and analyze market information current macroeconomic scenario current portfolio concentration etc.
• Make decision proposals within delegated authority
• Review the proposals and recommend those proposals beyond the delegated authority to Credit Committee.
• Evaluate new credit proposals / review existing credit exposures with a view to bring out the industry business financial management and facility structure risk.
• Highlight the other credit risks and mitigation actions to take decision / facilitate the approving authority to take decision on the credit proposal.
• Develop formats and norms for approval ensure their ratification within the team and from approval authorities in the system and institutionalize the prescribed process
• Share the broad level analysis for not considering the given proposal with the sales team as a learning from future sourcing perspective
• Identify risks and suggest measures to mitigate risks to ensure workability of the loan proposals
• Liaise with the credit committee for closing the approval process
• Ensure prompt resolution/ explanation of queries raised by sanctioning authorities
• Recommend delegation authority to RCMs/ACMs/CMs to ensure faster TAT for parameterized proposals.
• Work closely with the collection and legal to take action against defaulting parties

Process Improvements

• Provide inputs and suggest amendments for various lending norms like Risk Matrix Interest Rate Policy Credit Authorization Matrix Risk Universe Processes keeping the current regulatory and compliance environment in mind
• Undertake improvements in approval notes and other processes to meet dynamic market environment and needs of new customer segments
• Deploy effective processes and mechanisms to ensure high quality TATs for validating lending proposals & share the same with all concerned stakeholders

Portfolio Management

• To monitor the Secured Urban - STSL & MLAP business portfolio performance by continuous analysis of fundamentals review of the ratings analysis of the covenant and evaluation of the industry performance in that sector
• Devise analytical tools to measure the portfolio health from various angles and highlight early warning signals
• Review the covenant of loan proposals at frequent intervals and undertake action for serious deviations
• Review reports and analytics on repayment schedules covenant monitoring modification in terms and loan sanction etc
• Protect from potential loss on the credit portfolio by detecting early warning signals of deteriorating risks and advising these to the Relationship Managers RSMs NSMs and Senior Management.
• Formulate strategies to reduce exposures where the credit risk has enhanced including complete recovery before the credit deteriorates to non-performing category

Business Growth / Cross Functional Coordination / Stakeholder Management

• Support sales team in maintaining partner relationships with DSAs and Channel Partners and regular visits and trainings to meet business results
• Communicate the expected credit standards by engaging with the channel partners sales teams and other distributors in understanding the proposals submitted and extracting the relevant supporting information and Co-coordinating for smooth disbursement.
• Discussing through the door login trend and educating the business team on wastages and corrective actions.
• Be a part of formulation of business strategy and expansion contribute through credit and risk strategies.

Leadership / Soft skills /Team Management

• Devolvement of required skillset amongst the team members through continuous training and interactions.
• Ensuring that the framework defined is followed and executed across layer to ensure that effective implementation of the policies.
• Ensuring that the DSG framework is followed while creating layers in the function.
• Creating and nurturing talent to ensure that the credit hierarchy is not dependent on only few resources.

Deliver Stay and growth

• Deliver - Ensure that business and portfolio related targets are met within given timeframe
• Stay Ensure controlled attrition by way of continuous training and development thus resulting into internal growth to team members
• Growth - Understanding of the requirement of workforce to ensure that the right environment is created for people to grow.

Cross Functional Coordination

• Communicate the expected credit standards by engaging with the channel partners sales teams and other distributors in understanding the proposals submitted and extracting the relevant supporting information
• Oversee communication cascades to the sales teams on the broad parameters for validating lending proposals provide regular trainings to RMs for the same
• Ensure document execution from RMs and the files are up to date
• Conduct periodic review of client outstanding & regularization of margins to reduce NPA in co- ordination with the risk department and RMs
• Facilitate the audits for the Secured Urban STSL & MLAP business and ensure that all details in the portfolio are completed to the satisfaction of the auditors. Also include the learning and recommendations from the audit into the credit / risk appraisal processes
• Hold regular reviews of the portfolio with the Risk Management Committee CEO and Group CEO

Reporting Review & MIS

• Regularly Review & Monitor the Portfolio performance OTC & PDD movement and Compliance related matters
• Regularly Review & Monitor Vendor Management and closure of Audit queries
• Ensure MIS templates are designed to capture relevant data and key parameters performance updates interest reset changes etc. are analyzed and highlighted to all concerned
• Monitor the status of all important initiatives with the RMs and support them with closures
• Review and provide inputs for sales reports and budget variations
• Review the delegation of authority exercised by ZCMs

Team Management

• Provide the team with best-in-class knowledge on selection norms new ways of proposal analysis and concepts
• Ensure that the team stays abreast with all the latest developments in the secured lending space
• Nominate teams for product behavioral & negotiation trainings and work on self-development initiatives

Credit Projects

• Taking up projects with an aim of improving processes / portfolio hygiene from time to time with overall objective of improving ROA and / or cost control.

Area Credit Manager Secured - To manage and oversee credit underwriting operations for the Secured Urban Loan vertical (STSL & MLAP) within the assigned area by leading a team of Credit Managers. The role is responsible for ensuring accurate and policy-compliant credit assessments maintaining audit and regulatory compliance and supporting portfolio health through proactive risk management. The Area Credit Manager collaborates with collections and legal teams to address defaults builds strong stakeholder relationships and drives team performance through effective mentoring and process optimization.

Internal

1. Sales team

1. Risk team
2. Operations team
3. Other functions

1. Risk Management Committee

Daily/ weekly

Daily

Monthly

Need based

Quarterly

• Proposal approvals interest rate approval providing market intelligence MIS on deviations in client accounts
• Business discussions for smooth operations
• Portfolio reviews and credit approval
• Portfolio reviews and portfolio development strategies

• Aligning self with the strategies to the organization for implementation of the vision

External

1. Existing and Potential Customers

1. Channel Partners/ DSAs

Fortnightly

Need based

• Customer relationship management (CRM) & understanding the market pulse
• CRM commission updates & understanding the market pulse of new initiatives etc.

Job Holder

Reports to Manager

Name

Date of Entry / Approval