Staff Platform Manager, Loyalty Platform Lead (Product Management)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

At Airbnb anything related to money and value transfer comes through the Payments team. Were building a world-class payments and commerce organization that currently supports 220 countries 70 currencies connects dozens of payment providers and banks processes billions of dollars and empowers more people to participate in our global marketplace.

Were looking for people who know and use Airbnb and believe in what were trying to accomplish. Airbnb is a marketplace that connects guests and hosts and Payments is central to creating the trust that makes every transaction possible. The Platform team plays the role of conductor bringing together engineers designers and partnerships to build great product experiences.

The Difference You Will Make:

Our Payments Platform Managers own outcomes across foundation growth and empowerment setting the vision and strategy defining the Platform roadmap and driving execution. We are building foundational loyalty and incentives platform capabilities that require expertise in consumer loyalty programs and B2B2C incentives platforms. The Staff Platform Manager Loyalty Platform lead will own the platform strategy and vision for enabling internal and partner teams to offer new loyalty and membership offers for guests and hosts across the world.

A Typical Day:

• Own the Loyalty & Incentives platform domain strategy roadmap and operating model enabling teams across Airbnb to launch configure and evolve loyalty membership and incentive programs through reusable scalable platform capabilities including support for different loyalty currencies (fiat points cryptocurrency and emerging digital assets) to accommodate a wide range of use cases
• Lead platform strategy for gift card capabilities as a core part of the Loyalty & Incentives domain aligning business partnership and engineering roadmaps to scale the platform efficiently sustainably and profitably
• Monitor B2B2C platform performance for membership and loyalty campaigns while partnering with cross-functional teams
• Drive platform due diligence and integration strategy for loyalty and membership partners defining reusable patterns technical and operational requirements and scalable integration models that expand platform reach and business impact
• Partner across Engineering Design Product Marketing Partnerships Compliance Operations Data and marketplace business teams to align roadmaps resolve cross-org tradeoffs and scale foundational platform capabilities and work directly with external enterprise partners to deeply integrate product capabilities and drive real business impact

Your Expertise:

Required:

• Min 9-17 years of product management experience specializing in loyalty or incentive platforms with a strong history of driving strategy roadmap definition and execution
• Proven track record building enterprise-level or B2B2C platforms for extensive consumer-facing businesses with sophisticated understanding of earn/redemption workflows compliance and fraud/losses
• Deep experience defining partner integration strategies and operating models that balance technical feasibility compliance and business objectives
• Global and multi-market experience across geographies currencies and regulatory environments
• Ability to articulate a clear compelling vision and strategy and rally cross-functional teams around it
• Exceptional prioritization and decision-making skills with the ability to make tradeoffs and communicate rationale to stakeholders at all levels
• Strong cross-functional and cross-organizational leadership skills aligning business technical operational and external partners around shared outcomes

Preferred:

• Technical background in multi-currency incentives processing & loyalty operations
• Experience scaling loyalty programs internationally
• Experience managing developer-facing platforms and API-based solutions
• Experience with payments and risk losses
• Experience at a consumer marketplace or two-sided platform with both B2B and B2C surfaces
• Experience with AI prototypes in the product development process
• Demonstrated ability to scale products from 01 in ambiguous environments

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.