Sr Trans Associate US Insurance

The SrTrans Associate US Insurance is responsible for endtoend processing of personal insurance disability and leave claims within a fastpaced healthcare operations environment. This position serves as a primary point of contact for customers ensuring accurate claim handling and compliance with US insurance regulations.

Key responsibilities

• Process and adjudicate personal insurance disability and leave claims from intake through resolution.

• Provide timely courteous customer service via phone email and portal inquiries.

• Maintain accurate documentation and data entry in claim management systems.

• Coordinate with internal teams (benefits payroll healthcare operations) to verify eligibility and resolve discrepancies.

• Interpret and apply US insurance policies regulations and contractual terms.

• Identify trends and flag potential fraud or compliance issues for escalation.

• Generate routine reports on claim status turnaround times and service metrics.

Required qualifications

• 15years of experience in US personal insurance disability or leave administration.

• Demonstrated proficiency in claims processing and customer service.

• Strong knowledge of US insurance regulations and healthcare operations.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities while meeting strict deadlines.

• Proficiency with claim management software and Microsoft Office suite.

Required Skills:

Customer Service Us insurance Personal insurance Disability Leave administration Claims processing Healthcare operations