Sr. Technical Writer
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
is the parent company of Revyz. Together we are fast-growing B2B SaaS companies dedicated to cloud data protection enterprise cybersecurity and automated data management. We build cutting-edge cloud security and disaster recovery solutions for modern enterprises.
Summary
As a Sr. Technical Writer you will bridge the gap between complex engineering concepts and compelling educational content for Revyz & SaaS products. You will be working closely with engineering product marketing and customer enablement to create resources that dont just document what the product does but accelerate a user from novice to power user. Your goal is to build out a modern documentation infrastructure that drives platform adoption and builds brand trust across technical communities. Your primary goal will be to author high-quality user guides support documentation and tutorials that empower both internal teams and external customers to maximize the value of our products.
Key Responsibilities
Develop & Maintain Technical documentation Create edit and maintain clear concise and user-focused technical documentation for support pages including user guides release notes knowledge base articles process documentation and troubleshooting FAQs.
Manage Content Lifecycle: Own the end-to-end documentation creation process including information architecture version control content structures and regular content audits to ensure accuracy as software evolves.
Cross-Departmental Collaboration: Work closely with software engineers product managers QA teams customer success and product marketing to gather and validate highly technical information. Collaborate in daily standups scrum ceremonies and cross-functional product discussions to drive alignment and project momentum.
Build Interactive Client Aids: Build client aids that go beyond traditional documentation such as scripting and recording simple product walkthroughs use case demos or guided tours (using tools like Loom) to assist with user onboarding and adoption.
Agile Integration: Participate actively in Agile/Scrum ceremonies and utilize tracking tools like Jira Confluence to align documentation deliverables with product release schedules.
Training and Certifications: Create educational materials and documentation for product Certificate programs.
What Were Looking For (Must-have):
Technical Education: Bachelors degree in Technical Communication English Computer Science Engineering or a related technical field (practical hands-on industry experience is heavily valued).
SaaS Technical Writing Experience: 3 years of professional technical writing experience in a software development or technology-driven environment preferably within B2B SaaS.
Atlassian & Enterprise Tool Expertise: Hands-on experience using Jira and Confluence for documentation drafting or project tracking alongside a proven ability to build technical walkthroughs focused on data backup cloning and restoration.
Clear Writing & Rapid Learning: Exceptional written communication editing and proofreading skills to present complex concepts in a clear concise and user-friendly manner paired with a strong aptitude for quickly grasping cloud technology and cybersecurity workflows.
Visual Creation Skills: Familiarity with visual creation or screen-capture tools to integrate simple diagrams flowcharts or screenshots to enhance user understanding and usability.
End-to-End Workflow Documentation: Proven experience documenting software applications system interactions APIs and end-to-end workflows beyond feature-level functionality.
Sample Portfolio: A small collection of writing samples (user guides technical blogs or documentation) proving you can write effectively for an IT developer or business audience.
Nice-to-Haves:
SaaS Ecosystem Exposure: Familiarity or experience navigating alternative cloud environments like Salesforce and Slack.
Cybersecurity Literacy: A conceptual understanding of SaaS Security Posture Management (SSPM) enterprise data protection or ransomware recovery workflows.
What We Offer:
A dream team of highly motivated and talented people ambitious goals and challenges that require high analytical management and communication skills;
Competitive salary base;
Medical insurance;
Amazing Team Buildings;
Conferences training and other events;
Why
- Forbes Named One of Americas Best Startup Employers THREE Years in a Row (2024- 2026)
- Work in a fast-moving high-impact cybersecurity company recognized by Gartner Forrester and G2.
- Collaborative transparent culture your ideas and experiments matter.
- Direct impact: your work translates into real business growth and visibility.
- Growth opportunities and performance-based rewards.
Required Experience:
Senior IC
About Company
Enhance cyber resilience, security operations, and cost efficiency with an all-in-one SaaS security platform that protects your SaaS data from loss, ransomware, risky apps, misconfigurations, and non-compliance
