Sr Technical Problem Management Analyst
Job Location:
Monthly Salary:
Posted on:
19 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
We are seeking a highly motivated Major Incident Manager to join our 24x7 Operations this role you will lead the management of critical incidents coordinate cross-functional technical teams drive service restoration and provide timely communication to stakeholders during high-impact outages.
ITIL Certification is Mandatory.
Key Responsibilities
- Own and manage major incidents from identification to service restoration.
- Lead incident bridge calls and coordinate resolver teams.
- Drive timely escalations and ensure rapid recovery of business-critical services.
- Provide regular updates to customers stakeholders and leadership teams.
- Facilitate post-incident reviews and track improvement actions.
- Maintain accurate incident records and reporting within ITSM tools.
Required Skills
- 5 years of Incident or Major Incident Management experience.
- Strong understanding of ITIL Incident Management processes.
- Experience managing critical incidents in enterprise environments.
- Excellent communication stakeholder management and leadership skills.
- Familiarity with ServiceNow and monitoring tools is preferred.
- Ability to work in a rotational 24x7 shift environment.
What Were Looking For
- Calm and decisive under pressure.
- Strong problem-solving and coordination skills.
- Customer-focused with a sense of urgency.
- Ability to influence and collaborate across technical and business teams.
Required Experience:
Senior IC
About Company
Harris is an acquirer of software businesses. Our focus is to acquire businesses with growth potential, manage them well and build them for the future.
