Sr Tech Supp Specialist

The Server & Storage Expert will be responsible for the design implementation administration monitoring troubleshooting backup and optimization of mission-critical server storage and virtualization infrastructure. The role will provide L3/L5 technical support for complex infrastructure incidents performance issues capacity planning high availability disaster recovery and data center operations.

Key Responsibilities

1. Server Infrastructure
2. Manage enterprise physical and virtual server infrastructure.
3. Administration of Windows Server 2019/2022/2025 and Linux environments.
4. Manage Dell/HPE/Lenovo or equivalent enterprise servers.
5. Perform server provisioning configuration hardening and decommissioning.
6. Troubleshoot CPU memory disk RAID firmware and hardware issues.
7. Manage server BIOS firmware drivers and hardware lifecycle.
8. Perform OS patching and vulnerability remediation.
9. Analyze Windows/Linux system logs and performance counters.
10. Handle critical production incidents and provide RCA.
11. Virtualization
12. Administration of Microsoft Hyper-V / VMware vSphere environments.
13. Manage virtualization clusters hosts VMs templates and virtual switches.
14. Configure and troubleshoot: HA/Failover Clustering Live Migration Cluster Shared Volumes Virtual networking VM performance VM failover and recovery Troubleshoot VM freeze pause crash and unexpected shutdown issues. Perform VM migration and workload balancing. Capacity planning for CPU memory and storage.
15. Storage Administration
16. Administration of enterprise SAN/NAS storage.
17. Hands-on experience with NetApp ONTAP Dell EMC HPE IBM or equivalent storage platforms.
18. Configure and manage : LUNs Volumes Aggregates Storage pools Shares Snapshots Storage replication Manage FC/iSCSI connectivity. Configure and troubleshoot SAN zoning and multipathing. Monitor storage capacity latency IOPS and throughput. Troubleshoot storage path failures and degraded storage performance. Perform storage expansion migration and optimization.
19. Windows Failover Clustering
20. Administration and troubleshooting of Windows Server Failover Clustering.
21. Manage cluster nodes roles and resources.
22. Troubleshoot: Cluster node failures Quorum issues CSV problems Cluster communication failures Storage connectivity Network heartbeat failures. Perform controlled node maintenance using Drain/Resume operations. Manage SQL/Hyper-V clustered workloads.
23. Backup & Disaster Recovery
24. Administration of enterprise backup solutions such as Veeam Backup & Replication.
25. Configure and monitor: VM backups Incremental/full backups Backup repositories Backup copy jobs Replication Retention policies Troubleshoot failed backup and replication jobs. Perform VM/file/database recovery. Participate in DR drills and BCP activities. Validate RPO/RTO requirements.
26. Monitoring & Capacity Management
27. Monitor server storage and virtualization infrastructure.
28. Analyze: CPU utilization Memory utilization Disk latency IOPS Network throughput Storage capacity Identify capacity and performance bottlenecks. Prepare infrastructure health and capacity reports. Maintain infrastructure dashboards and operational KPIs.
29. Security & Compliance
30. Implement server hardening according to security standards.
31. Remediate VAPT vulnerabilities.
32. Manage OS security patches and firmware updates.
33. Support vulnerability assessment and penetration testing activities.
34. Incident & Problem Management L3/L5
35. Act as the final technical escalation point for complex server/storage incidents.
36. Analyze major incidents and identify root causes.
37. Coordinate with OEMs vendors and technology partners.
38. Provide RCA corrective action and preventive action (CAPA).
39. Participate in 247 critical incident support when required.
40. Lead technical bridge calls during P1/P2 incidents.
41. Review recurring incidents and implement permanent fixes.
42. OEM & Vendor Coordination
43. Coordinate with Dell HPE NetApp Microsoft VMware/Broadcom Veeam and other OEMs.
44. Open and manage critical support cases.
45. Provide logs and diagnostic information to OEM support.
46. Validate OEM recommendations before production implementation.
47. Track hardware replacement firmware updates and warranty activities.
48. Coordinate with application vendor.

YOU MUST HAVE

• Minimum 2 years of experience in advanced technical support or related roles
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities

WE VALUE

• Bachelors degree in Engineering or related field
• Experience with quality management systems and processes
• Passion for innovation and continuous learning