Sr Systems Administrator

The Systems Administrator is a critical member of the Unified Collaboration IT Team responsible for supporting and maintaining the Office 365 environment with a focus on SharePoint and OneDrive. This position involves active collaboration with cross-functional IT teams to deliver comprehensive global support for the Resideo corporate Microsoft Office 365 tenant. The role requires strong self-motivation advanced critical thinking and proactive problem-solving skills directed toward optimizing end-user experiences. By partnering with network security and IT Service Management teams the Systems Administrator addresses evolving business needs while ensuring cost efficiency and minimizing operational impact.

Job Duties

• Proficient in Office 365 Active Directory SharePoint OneDrive Teams Exchange and Azure
• Experienced in Office 365 migration troubleshooting system design and service delivery
• Skilled in the installation upgrade configuration testing maintenance and support of software within production environments
• Supports the development and implementation of strategic initiatives for Office 365 products and services
• Collaborates with business units to evaluate and promote adoption of new features associated with Office 365 and related technologies
• Documents ongoing operations and maintain business continuity including system topology operating procedures and disaster recovery protocols
• Manages Office 365 infrastructure parameters and policies
• Demonstrates exemplary communication skills across all organizational levels
• Monitors Office 365 service health and resolves third-level service requests
• Maintains expertise in Office 365 licensing administration
• Supports and sustains operational functions for SharePoint and OneDrive
• Demonstrates proficiency in PowerShell scripting
• Ensures the security and reliability of Office 365 systems and services
• Partners with stakeholders to capture define and document business requirements
• Tracks and escalates incidents with Microsoft technical support
• Analyses and reports on Office 365 app metrics
• Mines data in Office 365 to identify trends and usage patterns
• Coordinates resolution of customer satisfaction issues
• Conducts cleanup activities in Office 365 by identifying and removing unused objects
• Assists in departmental Monthly Operation Reporting through automation using Power BI
• Performs incident management responsibilities
• Possesses knowledge of PowerShell scripting and Power BI report creation

You must have

• Minimum of five years experience with Office 365
• Strong analytical and troubleshooting abilities across enterprise platforms
• Exceptional interpersonal skills and the capacity to collaborate effectively with engineers and managers at all organizational levels

We Value

• Ability to build trust within teams
• Fosters continuous improvement and innovation by encouraging diverse perspectives
• Develop effective relationships with IT staff business units and external vendors
• Provides leadership in strategic architectural projects and initiatives
• Bachelors degree or equivalent senior-level experience

#LI-JR2

#Hybrid