Sr Support Analyst, Mumbai (Giftcity), Information Technology (Multinational Institutional Brokerage and Investment Services)

Key Areas of Responsibilities

• Work on Trading Operations with regular interaction with dealers/traders/business heads locally. and across the globe as required

• Derivatives asset focus for NSE-IX

• Engage with and act as a contact point for local regulators and exchange inquiries.

• Ensure excellent 24x7 operations of companys core mission-critical Trading application stack.

• Act as the SME for all applications & technologies used by business for trading GiftCity.

• Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.

• Ensure that the IT estate is instrumented and monitored effectively.

• Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality integrity and availability of companys information assets.

• Participate in on-call support rotation.

• Coordinate the timely recovery of IT systems and applications.

• Schedule and document regular changes according to change management rules & guidelines

• Ensure that production environment is stable and efficient.

• Adherence to companys documented governance guidelines.

• Provide an excellent fast and responsive service to other teams.

• Own coordinate & manage the DC & its related activities.

• Dolphin application understand for Middle office support.

Requirements

• Experience working for NSE-IX supported business and back office.

• Preferred Greeksoft application support and troubleshooting knowledge.

• Degree in Computer Science Software Engineering or IT related area

• Must have infra support on-prem support experience.

• Must have exposure to working directly other project stakeholders as needed.

• Prefer candidates with regional experience.

• Good communication and technical skills

• Knowledge on Exchange Regulations & Compliance

• Knowledge of Exchange certification process

• Knowledge of UnixSQL is a must.

• Handling IT system and audits.

• Open to permanently relocate to Gujarat - preference is right fit to the role.

Candidates Profile:

• Min 6-8 years of experience in Front office Trading application support

• Strong Stakeholder management for application related stakeholders

• ITIL process adherence (change release incident problem management)

• Good command of spoken and written English.

• Hands on working on Dolphin application for Middle office support in GiftCity.

Required Skills:

NSE-IXFront office Trading application supportStakeholder managementDolphin applicationSupport AnalystTrading applicationTrading OperationsApplication Development