Sr. ServiceNow Developer
Job Summary
- Must have 8 years of experience in ServiceNow modules with Human Resource Service Delivery (HRSD) CSM and IT Service Management (ITSM)
- Must have done multiple end-to-end full life cycle implementations of modules CSM ITSM HRSD
- Support ServiceNow Application Users
- ServiceNow system support including Production and Sandbox environments
- Covers modules: Case HR Case Incident Problem Change and Knowledge
- ITSM CSM HRSD Portal Automation
- Reports and Dashboard
- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
- ServiceNow Release upgrade testing
- ServiceNow Application security administration
- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
- Strong hands-on ServiceNow ITSM experience including scripting configuration and production support.
- Good experience with ServiceNow integrations especially with external tools such as Jira and PagerDuty.
- Hands-on experience with CMDB and Discovery.
- Strong experience with JavaScript / ServiceNow scripting Business Rules Script Includes Client Scripts UI Policies Flow Designer and related automation.
- Ability to design build troubleshoot and support REST/SOAP/API-based integrations.
- Experience handling integration failures data sync issues authentication/connectivity issues and production incidents.
- Strong understanding of ITSM processes such as Incident Problem Change Request and Service Catalog.
- Experience supporting enterprise ServiceNow environments with minimal supervision.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work directly with business and technical stakeholders.
- Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.
Required Skills:
Position: Sr. ServiceNow Developer Location: Hyderabad / Bangalore / Chennai / Pune / Gurgaon / Mumbai - Hybrid Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) Job Description: Must have 8 years of experience in ServiceNow modules with Human Resource Service Delivery (HRSD) CSM and IT Service Management (ITSM) Must have done multiple end-to-end full life cycle implementations of modules CSM ITSM HRSD Support ServiceNow Application Users ServiceNow system support including Production and Sandbox environments Covers modules: Case HR Case Incident Problem Change and Knowledge ITSM CSM HRSD Portal Automation Reports and Dashboard Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub. ServiceNow Release upgrade testing ServiceNow Application security administration User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices Strong hands-on ServiceNow ITSM experience including scripting configuration and production support. Good experience with ServiceNow integrations especially with external tools such as Jira and PagerDuty. Hands-on experience with CMDB and Discovery. Strong experience with JavaScript / ServiceNow scripting Business rules Script Includes Client Scripts UI Policies Flow Designer and related automation. Ability to design build troubleshoot and support REST/SOAP/API-based integrations. Experience handling integration failures data sync issues authentication/connectivity issues and production incidents. Strong understanding of ITSM processes such as Incident Problem Change Request and Service Catalog. Experience supporting enterprise ServiceNow environments with minimal supervision. Strong troubleshooting and problem-solving skills. Good communication skills and ability to work directly with business and technical stakeholders. Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.
Required Education:
Any Degree