Sr Service Operations Associate

About the Role:

Global Sales & Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team youll be at the forefront of the ongoing transformation of Gartners sales and services teams which drive approximately $5.3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9000 associates who sell to and service every major function across the enterprise.

What You Will Do:

• Respond to service team inquiries and assist in troubleshooting and resolving challenges w.r.t data as well as process challenges
• Organize and maintain documentation pertaining to troubleshooting of known issues in process data and products
• Assist management in creating training materials pertaining to newly launched products by Automation Team
• Take lead in delivering exceptional service to stakeholders with desired quality accuracy timeliness and establish a strong excellence at:
  • Process management and quality control: Own key processes to become a process champion; maintain/ update process maps for all the activities performed by support team
  • Stakeholder management and reporting: Prepare monthly reports on team performance for internal stakeholder consumption
  • Innovation and process optimization: Ideate on process optimization for current processes; identify opportunities to improve productivity through collaboration with development team/leaders to continuously seek and learn new ways to solve problems
  • Collaboration with peers/team members: Participate in training new members of the team across all the processes

What You Will Need:

• Science Business/Economics Operations graduate with 1-3 years of experience in process management multi-team coordination management.
• Excellent written verbal communication skills with an ability to convey insights in a group meeting
• Intermediate excel skills
• Comfortable understanding data and working with large data points

What You Will Get:

• Competitive salary generous paid time off policy Group Medical Insurance Parental Leave Employee Assistance Program (EAP) and more.
• Collaborative team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

#LI-MP4 #GSSO

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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