Sr. Salesforce Business Analyst

Role: Senior Salesforce Business Analyst Global Delivery Centre

Location: Gurugram / Hybrid

Type: Full-time

Salary Upto INR 15 Lacs

Global coverage: Hybrid Gurugram remote model with potential extended coverage shifts of 2:00 PM11:00 PM IST or 5:00 PM2:00 AM IST depending on project and global collaboration requirements.

• The role is with worlds largest specialist sustainability consultancy and work on purpose-led Salesforce initiatives supporting global business teams across regions and functions.
• Own business analysis for Salesforce initiatives by acting as the key liaison between IT Business Partners business stakeholders the Salesforce Platform/COE team and delivery teams.
• Translate business requirements into Salesforce solutions through clear user stories process flows functional specifications acceptance criteria and actionable requirements for development teams.
• Bring 4 years of Business Analyst experience including 4 years focused on Salesforce CRM with strong understanding of business processes requirements gathering and Agile delivery.
• Leverage Salesforce expertise particularly Sales Cloud with exposure to MCAE and/or Net Zero Cloud considered an advantage.
• Support the complete delivery lifecycle requirements discovery solution design configuration testing UAT deployment documentation training adoption and continuous improvement.
• Work with global stakeholders across time zones managing priorities facilitating communication coordinating business availability and ensuring successful adoption of Salesforce solutions.
• Drive governance and quality through process documentation SOPs controls data integrity initiatives audit support integration awareness and data migration best practices.
• Contribute to Salesforce innovation and optimisation by identifying automation opportunities improving existing processes and supporting adoption of new Salesforce capabilities and best practices.
• Ideal profile: Strong communication and stakeholder-management skills a continuous-improvement mindset Agile delivery experience and Salesforce Administrator and/or Business Analyst certification. The role offers global exposure learning opportunities and collaboration within a diverse inclusive environment.