Sr. Relationship Manager Assisted Kolkata

Designation Title

Relationship Manager

Reporting to

HME

Key Responsibilities

Below listed the major key responsibilities of Relationship Manager but not limited to

• Welcoming the customer on-board and create a Member Profile.
• Understanding the member choice expectations and identifying the uniqueness of the Member.
• Searching screening short listing establishing contact initiating meeting between members and creating success stories.
• Maintaining good rapport with the member; providing the right Assisted experience and delivering quality service.
• Managing a set customer portfolio with robust follow up

Skills & Competencies

• Good command over English language fluency in the regional language (Bengali) proactiveness listening skills service orientation.
• Punctuality & Presentation skills
• High Emotional quotient Persuasion Skills
• Ability to read/interact to understand the client requirements

Eligibility

• Graduate
• Must have completed 12months of service with the .
• No PDP in last 6 months
• No disciplinary action in the last 6 months
• No branch complaints received in the last 6 months.
• Last performance appraisal rating should be C and above.
• Should be fluent in English