Sr. Project Manager (VCC)

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Key Responsibilities

1. Programme & Project Delivery

• Lead end-to-end project lifecycle (initiation planning execution monitoring closure) for VCC onboarding and transition initiatives
• Develop and manage project plans timelines milestones and deliverables
• Ensure projects are delivered on time within scope and aligned to business objectives
• Manage interdependencies across multiple workstreams

2. Transition & Onboarding Management

• Drive process migration and onboarding into VCC ensuring structured and controlled transition
• Define transition approach including scope timelines risks and success criteria
• Ensure effective knowledge transfer training and readiness for BAU operations
• Track and ensure early value realization post-transition

3. Stakeholder & Relationship Management

• Act as the primary point of contact for business stakeholders and process owners
• Build strong relationships across Prudential and VCC teams
• Provide regular project updates governance reporting and escalation management
• Ensure alignment between business expectations and delivery capabilities

4. Governance Risk & Issue Management

• Establish and maintain project governance frameworks and reporting cadence
• Identify track and mitigate risks issues and dependencies
• Manage escalations and ensure timely resolution with minimal business disruption
• Ensure compliance with organizational and programme standards

5. Performance Tracking & Reporting

• Define and track project and operational KPIs (e.g. delivery milestones efficiency gains service stability)
• Provide regular reporting on progress risks and benefits realization
• Use data insights to identify improvement opportunities and inform decision-making

6. Cross-Functional Collaboration

• Collaborate with operations technology and support teams to ensure seamless delivery
• Coordinate across teams to ensure integration of processes and alignment of deliverables
• Communicate business feedback to internal teams to drive improvements

7. Continuous Improvement & Value Delivery

• Identify and drive process optimization initiatives within VCC operations
• Support continuous improvement in delivery frameworks transition methodologies and service quality
• Ensure delivery aligns with business value objectives and efficiency targets

Qualifications & Experience

• Experience: 7-10 years of experience in project/programme management preferably for Data & AI transformation initiatives
• Education: Bachelors degree in Business Management or related field

Key Skills & Competencies

• Strong project management and delivery expertise
• Proven ability to manage end-to-end transformation or transition projects
• Excellent stakeholder management and communication skills
• Strong risk management and problem-solving capabilities
• Highly organized with strong planning and execution discipline
• Analytical mindset with the ability to leverage data for decision-making
• Ability to work in fast-paced matrixed environments

Ideal Candidate Profile

• Delivery-driven and results-oriented
• Experienced in transition migration or shared services environments
• Strong communicator with the ability to influence senior stakeholders
• Focused on execution excellence and business value delivery

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.