Sr. Program Manager, EU FBA

Today more than 60% of worldwide purchases from Amazon are made from third-party selling partners mostly from small- and medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses to hand over the heavy lifting of warehousing payment processing delivery returns and customer service to Amazon.

Amazon seeks a creative dynamic and experienced Senior Program Manager to join the EU FBA team to drive transformational improvements in our fulfillment operations. This role offers the opportunity to shape the future of how millions of sellers experience Amazons fulfillment network while directly impacting customer satisfaction and operational excellence.

As a Senior Program Manager you will own the strategy drive product related discussions and execution of initiatives that reduce operational defects Escalation management VOS Adoption and touch entire seller journey and enhance both end-customer delivery experience and our selling partner experience across Amazons fulfillment network. Youll work at the intersection of technology operations and business strategy to identify opportunities design solutions and scale innovations that deliver measurable impact.

You will work independently with senior leadership visibility driving complex initiatives that span multiple organizations. This role requires someone who can think big connect disparate insights and lead pilots from concept through to network-wide implementation.

Key job responsibilities
Define and own program strategy vision and roadmap for critical fulfillment initiatives and internal-facing applications
Develop program roadmap working with various team to ensure alignment with stakeholder business and application objectives
Translate business intent customer needs and technical direction into clear well-documented business requirements or product backlog for complex applications spanning multiple technical domains
Own end-to-end program and product delivery with feature tradeoffs and technology product management
Bridge conversations between business users and development teams using knowledge of complex business processes and technical integration
Collaborate with Program Operations Product Engineering teams to define launch and scale innovative pilots
Navigate ambiguity and build consensus across diverse stakeholder groups
Use data and metrics to drive decision-making and measure program success
Identify and lead scalable solutions to operational challenges in partnership with cross-functional teams
Communicate strategy and results to senior leadership through compelling narratives and business cases
Establish program mechanisms including goal setting metrics and reporting frameworks

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience developing and executing/delivering product and technical roadmaps influencing internal and external stakeholders
- Experience experience using data and metrics to measure impact and determine improvements
- Experience owning program strategy managing end-to-end delivery and communicating results to senior leadership
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience working in e-commerce / retail / supply chain / financial services business
- Experience implementing change management successfully transitioning programs into large-scale operations
- Bachelors degree or MBA in management business administration economics engineering marketing
- Experience working in an operations supply chain transportation project management or management consulting role
- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience in managing and troublshooting network and experience in software development

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