Sr Production Assoc

Job Profile - Sr Production Assoc

Job Overview

Perform variety of production execution activities for 80 plus countries globally on their critical deliverables with highest accuracy and quality. Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide. Involves quality assurance production of reports troubleshooting L1 & L2 Abend Fixing answering queries from Local Offices for the EMEA & LATAM regions.

Principal Accountabilities:

Executing Monitoring 1st level fixing and 2nd level escalating.

Reporting and rerunning production processes as defined in Standard Operating Procedures.

First & Second level break-fix support for Mainframe-Infrastructure and its components.

Participating in Root Cause Analysis when required.

Ensure daily processes & procedures remain accurate and up to date. Ensure daily checklist items are completed and signed off.

Diagnose troubleshoot and report/resolve interruptions or problems in system processing and or hardware anomalies.

Providing Production support 24X7 which involves escalation of abends.

Provide immediate fixes to the production abends. Solving production abends as per the abend document.

Monitor batch cycles for daily weekly monthly quarterly yearly jobs and report statistics to client.

Ensure timely completion of the batch cycles as per the schedule.

Check for long-term jobs and investigate in case there are any loopback issues with batch jobs.

Job Skill Requirements:

At least 0-1 years of experience in Mainframe JCL COBOL ESP REXX

Strong analytical skills and problem-solving ability.

Excellent written and good oral communication skills.

Innovative thinker with keen attention to detail and commitment to quality.

Fair knowledge in MS Office SQL & Putty.

Qualifications

Masters degree only (MSc MCA).

0-1 year of experience in Mainframe Development or Support function.

Pharmaceutical industry knowledge will be an added advantage but is not a pre-requisite.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.