Sr. Product Manager, Operations Evaluation, Worldwide Returns and Recommerce

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon we are dedicated to making zero happen zero cost of returns zero waste and zero defects to benefit our customers company and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet not simply focusing on the bottom line.

WW R&R includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged WW R&R you will partner across these teams to help customers get the most value out of Amazons products; improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.

Evaluation Automation charter is dedicated to grading every returned item with machine-learned precision instead of static rules by building the science based scalable solutions that replace heuristic rules for sellability and recovery disposition thereby maximizing sellable yield reducing associate subjectivity and protecting the customer experience across Amazons reverse logistics network.

Were looking for someone who has a passion for working in cross functional environment strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.

Amazon is Earths most customer-centric company and in WW R&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.

Key job responsibilities
In this role you will:
Create vision product strategy roadmap and execution across a suite of return products to improve customer trust
Develop worldwide features with huge customer-facing and financial impact
Work with technology customer service returns operations retail etc. to develop a comprehensive solution to fulfil the returns CX.

- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Masters degree or equivalent

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