Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Overview

Genesys is redefining customer experience through AI-powered orchestration and human empathy. As we accelerate growth across Asia-Pacific partners are central to our strategy.

We are seeking a Senior Partner Manager based in India to lead and expand our India partner ecosystem. This is a strategic revenue-driving role responsible for developing high-impact partner relationships scaling partner-led revenue and aligning ecosystem strategy with regional growth objectives.

The ideal candidate brings strong executive presence a deep understanding of SaaS/channel models and a proven ability to build joint go-to-market strategies that deliver measurable business outcomes.

What Youll Do

Strategic Partner Leadership

• Own and execute the partner strategy for India aligned with APAC channel priorities.
• Develop and manage executive-level relationships with strategic partners including GSIs regional SIs and technology partners.
• Build and drive joint business plans with clear revenue targets pipeline expectations and measurable KPIs.
• Identify and recruit new high-impact partners to strengthen coverage and vertical penetration.

Revenue & Pipeline Acceleration

• Drive partner-sourced and partner-influenced revenue across new and expansion opportunities.
• Align closely with Enterprise and Commercial Sales leadership to ensure integrated account planning.
• Lead structured pipeline reviews forecasting accuracy and partner performance management.
• Accelerate partner-led demand generation initiatives and co-marketing programs.

Go-to-Market Execution & Enablement

• Ensure partners are fully enabled across sales pre-sales delivery and post-sales success.
• Champion certification accreditation and specialization programs within the partner ecosystem.
• Collaborate with Marketing to execute local campaigns events and thought leadership initiatives.
• Orchestrate cross-functional engagement with Sales Solution Consulting Customer Success and Alliances teams.

Operational Excellence & Governance

• Negotiate and manage partnership agreements to ensure scalable compliant and mutually beneficial engagement models.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with key partners.
• Track performance metrics including pipeline creation deal registration attach rates services capability and certifications.
• Integrate partner feedback into regional strategy and product alignment.

What Success Looks Like

• Consistent growth in partner-sourced and partner-influenced revenue.
• Strong forecasting discipline and predictable pipeline generation.
• Deep executive alignment with top-tier strategic partners.
• Increased partner certification levels and delivery capability maturity.
• Clear market positioning of Genesys as the preferred CX platform within the Indian ecosystem.

Why Join Genesys

• Be part of a Magic Quadrant Leader at the forefront of AI-driven customer experience innovation.
• Lead and shape the partner ecosystem in one of APACs most dynamic technology markets.
• Work with global cross-functional teams while maintaining strong regional ownership.
• Influence enterprise digital transformation strategies across major Indian organizations.
• Drive meaningful growth in a company that values accountability collaboration and impact.

What You Bring

• 812 years of experience in partner management channel leadership or enterprise SaaS sales.
• Proven track record of driving revenue through indirect channels (resellers SIs GSIs or cloud alliances).
• Strong executive presence with experience engaging C-level stakeholders.
• Demonstrated ability to lead complex multi-stakeholder sales cycles.
• Experience building and executing structured joint business plans.
• Strong commercial acumen forecasting discipline and analytical skills.
• Experience in cloud CCaaS CX or enterprise software preferred.
• Fluent in Hindi and professional proficiency in English (additional Local Indian languages will be beneficial)
• Bachelors degree or equivalent professional experience.
• Willingness to travel up to 20%.

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building whats next - where AI experience and impact come together.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.