Sr. Manager, Icertis CLM Platform & Integrations Lead (SellSide & BuySide)

Summary of Position:

The Sr. Manager Business Technology Partner (Management Path) is primarily responsible for leading technology projects and ensuring IT solutions align with business needs. You will lead technology teams prioritize projects and ensure successful IT service delivery.

Specifics include:
Manage and lead technology projects that drive business efficiency and success
Collaborate with business leaders and cross-functional teams to ensure technology solutions meet organizational goals and align with business needs
Oversee the day-to-day operations of the technology team for successful project execution ensuring solutions are delivered on time within scope and meet business requirements
Assist in developing business technology strategies that align with broader business goals and strategic business priorities
Make operational decisions on project execution resource allocation and team management to directly impact the execution of business technology initiatives.

Key Responsibilities:

Accountable for endtoend operational performance of the Icertis Contract Lifecycle Management (CLM) platform across SellSide and BuySide contracting. Provides matrix leadership to a global crossfunctional team to ensure platform stability and continuous improvement integration reliability vendor performance and service delivery outcomes aligned to business priorities.

Key Responsibilities/Minimum Qualifications:

Platform & Service Ownership

• Owns production stability availability and performance of the Icertis CLM platform
• Ensures adherence to defined SLAs through L3 incident problem and service request management
• Leads major incident response rootcause analysis and corrective actions
• Accountable for service quality operational risk management and continuous improvement

Matrix Team Leadership

• Provides matrix leadership to a globally distributed team supporting SellSide and BuySide Icertis operations
• Sets priorities directs execution and aligns crossfunctional resources to deliver agreed service outcomes
• Leads service governance forums incident reviews defect triage and release readiness activities
• Provides structured performance input and feedback to solidline managers to support development and evaluation

Integration & Ecosystem Ownership

• Owns IT integration outcomes across the CPQIcertis ecosystem including SAP and upstream/downstream commercial systems
• Partners with Architecture and Integration teams to design deliver and operate scalable interfaces
• Ensures data integrity and process continuity across QuotetoCash and ProcuretoPay processes

Vendor & Governance Management

• Acts as primary IT point of accountability for the Icertis vendor
• Oversees defect remediation release validation and vendor performance management
• Ensures changes are delivered through governed change and release processes

Scope & Impact

• Global responsibility for a businesscritical enterprise application
• Direct impact on contracting compliance revenue enablement supplier governance and operational stability
• Accountability for outcomes delivered through matrixed teams rather than direct reporting lines

People Leadership Model

• Leadership Type: Matrix / Team Leadership
• Direct Reports: Not required
• Leadership Accountability: Work prioritization delivery outcomes service performance and performance input.

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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