Sr Manager HR Shared Services

About Target
As a Fortune 50 company with more than 400000 team members worldwide Target is an iconic brand and one of Americas leading retailers. Joining Target means fostering a culture rooted in care inclusion and respect while striving to make a meaningful and positive impact. At Target we value diverse perspectives encourage authentic relationships and believe every team members voice matters.

Overview of Target in India
Targets success is driven by a timeless purpose and a proven strategy brought to life by talented teams across the India Target operates as a fully integrated part of its global organization with more than 5000 team members in Bengaluru supporting enterprise-wide strategy technology and operations. Target in India offers an inclusive learning-focused environment where innovation collaboration and people-first values enable world-class outcomes.

About the Team
Target Human Resources is recognized for building strong high-performing teams that power the guest experience. We bring Targets distinctive brand to life through continuous innovation experimentation and evolution. Supporting nearly 400000 team members across stores distribution centers and headquarters HR serves as a strategic partner to leaders and team members alike. Our diverse community of people professionals works behind the scenes to cultivate a progressive culture of respect reward growth and opportunity.

About HR Shared Services

HR Shared Services is a critical part of Targets HR ecosystem serving as a central hub that brings together people processes data and technology to deliver seamless consistent and human-centric HR support at scale. By centralizing simplifying and standardizing key HR operations enabling self-service and driving efficiency through automation and digital tools HR Shared Services empowers team members with timely accurate support while enabling HR partners and Centers of Excellence to focus on strategic business impact.

As Sr MANAGER HR Shared Services Pay Timekeeping and Scheduling Team you will enable high performance by fostering a reliability-centered culture and leading critical HR service delivery operations for Target. You will provide strong leadership by attracting and developing talent enabling continuous learning strengthening operational capability and optimizing team effectiveness.

You will play a key leadership role in advancing a reliable digital-first and team-member-centered HR Shared Services model. This role requires a leader who can balance strategic thinking with operational discipline lead through ambiguity build strong partnerships across HR and business teams and develop talent for current and future business needs.

As an HR Shared Services Sr. Manager you will take the lead as you drive:

Strategy Service Delivery and Operational Leadership

• Lead HR Shared Services teams responsible for pay timekeeping scheduling and relevant HR lifecycles ensuring timely accurate and compliant service delivery.
• Define and execute strategic and operational priorities that strengthen service quality productivity risk management and team member experience.
• Translate enterprise HR priorities into clear team goals service expectations operational plans and measurable outcomes.
• Ensure core HR processes are delivered on time within expected service levels and in alignment with defined policies controls and compliance requirements.
• Establish and continuously improve operating routines performance metrics process controls escalation paths and governance mechanisms.
• Use data case trends insights and operational reporting to identify experience gaps process risks inconsistencies and opportunities for improvement.
• Build strong partnerships with HR leaders HR COEs Product Technology and other cross-functional teams to deliver consistent and scalable HR support.
• Lead and support high-priority initiatives that improve operational efficiency simplify work enhance process reliability and strengthen enterprise HR outcomes.
• Serve as a senior escalation point for complex sensitive or high-risk issues ensuring appropriate judgment timely resolution confidentiality and stakeholder partnership.

Digital Enablement Automation and Continuous Improvement

• Champion a digital-first HR Shared Services experience by strengthening self-service knowledge content automation and AI-enabled support pathways where appropriate.
• Identify patterns in inquiries manual work repeat contacts escalations and process breakdowns and translate these insights into recommendations for content workflow automation or system enhancements.
• Partner with Product Technology and HR stakeholders to support testing rollout adoption and stabilization of new tools workflows and system improvements.
• Drive digitization and automation opportunities that improve speed accuracy consistency and scalability while maintaining appropriate controls and human judgment.
• Support continuous improvement efforts by applying structured problem-solving process discipline and data-informed decision making.
• Ensure new and improved processes are clearly documented effectively communicated and consistently adopted across the team.

Team Leadership and Capability Building

• Lead coach and develop a team of HR Shared Services leaders and specialists creating clarity around priorities performance expectations service standards and ways of working.

• Build a high-performing inclusive and resilient team culture grounded in accountability learning adaptability collaboration and care.
• Develop talent through coaching feedback career development succession planning and capability-building experiences.
• Strengthen team capability in HR operations digital tools data interpretation problem solving process improvement stakeholder management and service excellence.
• Plan and structure resources effectively to meet business priorities service demand project needs and operational commitments.
• Foster strong communication rhythms that ensure alignment transparency and clear ownership across the team.
• Inspire creative and critical thinking encouraging the team to challenge the status quo solve problems and continuously improve the team member experience.

About you:

• Graduate in any discipline
• 1215 years of relevant experience in HR operations payroll shared services service delivery or related business operations.
• 5 years of people leadership experience preferably in HR Shared Services payroll high-volume operations or digital service environments.
• Experience leading teams through operational transformation process improvement digitization automation or technology-enabled change.
• Strong problem-solving decision-making organizational and prioritization skills.
• Strong stakeholder management skills with the ability to influence collaborate and build trust across functions and leadership levels across geographies.
• Data-informed and improvement-oriented with the ability to translate trends insights and metrics into practical action.
• Strong communication and interpersonal skills with a high degree of sensitivity for confidentiality and team member trust.
• Demonstrated ability to lead through ambiguity manage competing priorities and adapt to evolving business needs.
• Demonstrates resilience courage inclusion accountability and a commitment to building strong teams.