Sr Manager, Digital & Data Innovation and Governance
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Job Summary
Department Customer Engagement
LocationBangalore
Novo Nordisk India Pvt. Ltd (Affiliate Office)
Shape the future of customer engagement through digital innovation data governance and responsible AI all in service of reaching more patients across the globe.
Your new role
As Sr Manager Digital & Data Innovation and Governance you will sit at the intersection of innovation data and compliance driving how we engage with healthcare professionals and patients through smarter more connected digital experiences. This is a role where strategic thinking meets hands-on execution from identifying emerging technologies and leading proof-of-concept pilots to building the governance frameworks that keep our data trusted and our practices compliant.
Your key responsibilities will include:
- Identifying and evaluating innovative digital and technology-enabled approaches including AI automation conversational platforms and digital health solutions to improve HCP and patient engagement
- Co-creating new engagement concepts pilots and use cases with Omnichannel Patient Engagement Marketing and Medical teams and leading them from ideation through to scale-up
- Establishing and maintaining data governance frameworks including data ownership stewardship quality standards metadata access controls and retention requirements
- Enabling trusted data products dashboards and insights that support engagement decision-making while driving data literacy across relevant teams
- Conducting and coordinating IT risk assessments for digital platforms data solutions AI use cases vendors and integrations covering privacy cybersecurity access management and third-party risk
- Establishing responsible AI controls including use-case assessment human oversight transparency validation and ongoing monitoring
- Acting as the Digital Data and Governance subject-matter expert for Customer Engagement representing the function in relevant global digital data risk and governance forums
Your new department
As part of International Operations you will join our largest operational unit. Covering 194 countries and 95% of the worlds population more than 18000 of us work passionately to serve 35 million patients each day. With a promise to outperform the competition we continue to be the growth driver for Novo Nordisk and to improve health at scale across the globe.
You will join Customer Engagement team in Bangalore working closely with brand commercial analytics and operations colleagues to create coordinated data-driven and AI-enabled customer experiences. This is a team that thrives on turning complexity into clarity connecting the dots between channels data and human insight to deliver engagement that truly resonates.
Your skills & qualifications
Were looking for someone who can bridge the worlds of innovation governance and compliance with equal confidence and who thrives in a fast-moving cross-functional environment. Youll bring with you:
- 812 years of experience in digital transformation data governance IT risk analytics AI innovation or technology-enabled business transformation
- Experience in pharmaceuticals healthcare MedTech digital health or another regulated industry
- Hands-on experience in data governance frameworks data quality data ownership access management and control design
- Strong experience in IT risk assessment privacy cybersecurity third-party risk and regulatory compliance with practical knowledge of AI governance automation cloud platforms and analytics solutions
- Proven ability to take digital or data innovations from concept and pilot through to implementation and scale
- Strong programme management stakeholder management communication and problem-solving skills with the ability to work effectively across Omnichannel Patient Engagement Marketing Medical IT Legal and Compliance teams
- The ability to balance innovation and customer value with risk management and compliance
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with determination constant curiosity and a commitment to finding better ways forward. For over 100 years this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking shared purpose and mutual respect come together to create extraordinary results. When you join us youre not just starting a job youre becoming part of a story that spans generations.
What we offer
There is of course more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.
Deadline
24 September 2026. Applications are reviewed on an ongoing basis.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
Were not your typical healthcare a modern world of quick fixes we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science make healthcare more accessible and treat prevent and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real lasting change in health.
Required Experience:
Manager
About Company
You will be part of the Gulf Cluster sales team based in Qatar. You will report to the Country Sales Manager. The local team consists of approx 10 employees, and has highly-engaged and experienced members that are looking for a new teammember.
