Sr Manager Change Management

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The responsibilities are as follows:

• Lead a team of 10 Operations and Transformation professionals from Analysts to Managers.
• Provide team with day-to-day oversight clear direction and accountability for the quality of their work and deliverables.
• Work with the Head of Transformation to allocate work across the team effectively balancing individual capacity and development needs with project priorities and deadlines.
• Set clear performance expectations for team provide ongoing feedback and conduct formal performance reviews in line with JLLs people processes.
• Foster a high-performing inclusive team culture built on collaboration psychological safety and continuous learning.
• Serve as an escalation point for team members helping to unblock issues resolve conflicts and ensure consistent delivery standards across the team.
• Lead change projects that span multiple senior stakeholders across the globe.
• Support Change Team in strategizing with project sponsors challenging outcomes proposing deliverables and producing business cases.
• Be comfortable balancing team management and leading your own individual projects.
• Development and implementation of change management plans including stakeholder mapping roadmap definition and creation of communication plans and templates.
• Create and maintain comprehensive project documentation including detailed status reports that highlight critical milestones risks mitigations and potential bottlenecks.
• Lead PMO activities including providing project updates to key stakeholders maintaining project timelines and managing project trackers.
• Facilitate project meetings and workshops with senior stakeholders.
• Work closely with global stakeholders including project management counterparts in other regions and project sponsors.
• Simultaneously manage projects or workstreams at various stages of development.
• Develop to-be process maps how-to-guides standard operating procedures and project plans for implementing newly designed processes.
• Review existing BAU processes and propose changes to drive improvements.
• Management of end-to-end project lifecycles taking ownership of deliverables across all project stages.
• Proactively identify and flag project risks and issues actively engaging in troubleshooting problem-solving and tracking of key performance indicators.
• Support Head of Transformation in ensuring projects are completed within scope on schedule within budget and meet stakeholder expectations.
• Design and maintain operational frameworks including governance structures reporting cadences and escalation pathways.
• Own operational metrics and KPIs producing regular performance reporting for senior leadership.
• Identify and resolve operational bottlenecks driving operational excellence and continuous improvement across team processes and workflows.
• Ensure compliance with internal policies regulatory requirements and audit standards across all operational activities.
• Education and Experience:10 years of experience in managing local and global projects ideally within a recognized Consulting firm or delivering large scale global change & transformation projects within a relevant industry. Undergraduate degree. Recognized certifications like PMP / ITIL are desirable. Experience working in a multinational regulated environment and collaborating with cross-functional teams is record of managing high-performing teams ideally within a change management transformation or consulting & SkillsProven ability to analyze and work through complex problems develop effective solutions and communicate effectively with Courage and Integrity: Demonstrate integrity and professional courage by consistently applying Ethics & Compliance principles with precision in all of leading change and transformation projects that span across people process and technology. Displaying experience beyond pure technology projects is a with working across multiple geographies and cultures virtually and across several time Improvement: Demonstrate strong organizational skills and a commitment to proactively identifying and implementing process and tenacious drive to deliver results and achieve expected ability with experience of analyzing status quo summarizing findings and proposing on approach excellent attention to detail and ownership of actions through to operating in ambiguity making pragmatic decisions to maintain operational continuity while driving team player with experience of supporting colleagues in achieving collective objectives and fostering a collaborative work coaching and mentoring capability with a genuine commitment to the growth and development of to delegate effectively providing appropriate levels of oversight and autonomy based on individual capability and task people leadership skills with the ability to inspire motivate and develop team intelligent leader who can navigate team dynamics manage performance sensitively and build trust across the teamGreat communication skills are a must combined with a proven track record of interacting with multiple stakeholders & delivering presentations to various levels of the to moderate large forums facilitate dialog with stakeholders and build effective excellent level of English is mandatory other languages are a in Microsoft Office Suite (Word Excel PowerPoint). Experience with online tools (e.g. Smartsheet) is a bonus.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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